Laundry Manager📣 Job Ad
in Miraval Resorts & Spas
about 12 hours ago
about 12 hours agoShare
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Umluj |
About the Role
Miraval Resorts & Spas is seeking a dedicated Laundry Manager to oversee all laundry and tailoring operations at Miraval The Red Sea, a wellness destination resort located in Umluj, Tabuk, Saudi Arabia. This full-time position is essential for maintaining high standards of cleanliness, garment care, presentation, efficiency, and colleague service. The Laundry Manager will work closely with the Executive Housekeeper and operational leaders to ensure smooth daily operations and support the resort's commitment to wellbeing, luxury hospitality, sustainability, and mindful care. The role requires strong leadership, exceptional organizational skills, meticulous quality control, and a focus on fostering a positive and collaborative work environment, embodying Miraval's philosophy of mindful hospitality.
Key Responsibilities
- Oversee daily laundry operations, including linen processing, guest laundry services, dry cleaning coordination, and uniform management.
- Ensure all linen, uniforms, and guest garments are cleaned, finished, and delivered according to established quality and timing standards.
- Monitor laundry workflow, productivity, and operational efficiency to ensure smooth service delivery.
- Ensure consistent adherence to proper handling, sorting, washing, drying, pressing, and storage procedures.
- Conduct regular inspections of linen, uniforms, and guest garments to uphold quality standards.
- Coordinate with Housekeeping and other departments to maintain operational linen par levels.
- Supervise tailoring operations, including alterations, repairs, fittings, and uniform maintenance.
- Ensure all colleagues are provided with properly fitted and well-maintained uniforms.
- Maintain accurate uniform inventory records and support uniform issuance.
- Monitor garment lifespan and recommend replacement plans.
- Lead, motivate, and develop Laundry Attendants and Tailors through coaching, training, and daily support.
- Prepare departmental schedules and allocate duties based on business demands.
- Foster a culture of teamwork, mindfulness, professionalism, and continuous improvement.
- Conduct departmental training sessions on equipment use, chemical handling, garment care, and safety procedures.
- Support colleague wellbeing and maintain positive working relationships across departments.
- Ensure compliance with Hyatt and Miraval brand standards, hygiene protocols, and operating procedures.
- Maintain high standards of cleanliness, organization, and safety within laundry and uniform areas.
- Monitor laundry chemical usage and ensure proper handling, storage, and usage practices.
- Collaborate with Engineering to ensure laundry equipment is maintained in good operational condition.
- Report maintenance issues promptly and follow up on corrective actions.
- Monitor and control departmental expenses, including chemicals, linen, uniforms, and operational supplies.
- Conduct regular linen and uniform inventory counts and assist in loss prevention.
- Support cost control initiatives while upholding quality service standards.
- Assist with forecasting linen and uniform requirements based on occupancy and operational needs.
- Ensure guest laundry requests are handled professionally, confidentially, and within established timelines.
- Respond promptly to guest and colleague requests, concerns, or special garment care requirements.
- Deliver courteous, caring, and personalized service aligned with Miraval's philosophy.
- Adhere to all Colleague Handbook rules and hotel policies on Fire, Hygiene, Health, Safety, and Wellbeing.
- Report for duty punctually in the correct uniform and name badge.
- Maintain a high standard of personal appearance and hygiene.
- Maintain positive working relationships with colleagues across all departments.
- Attend and contribute to departmental meetings and hotel initiatives.
- Fully support Hyatt and Miraval operational standards and brand requirements.
- Undertake any reasonable tasks and secondary duties as assigned by the Executive Housekeeper.
- Project a positive, calm, and mindful attitude at all times.
- Provide courteous, professional, and caring service to colleagues and guests.
Qualifications and Requirements
- Diploma or Degree in Hospitality Management, Housekeeping, Textile Care, or a related field is preferred.
- A minimum of 3 to 5 years of experience in laundry operations within hospitality environments.
- At least 1 to 2 years of experience in a supervisory or managerial role within laundry operations.
- Strong knowledge of laundry operations, fabric care, stain treatment, and garment handling procedures.
- Proven experience managing laundry equipment, chemicals, linen control, and uniform operations.
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively across departments and manage multiple operational priorities effectively.
- Proficiency in MS Office is required.
- Experience with laundry inventory systems is an advantage.
- Ability to stand and walk for extended periods.
- Ability to lift and move laundry items and operational supplies as required.
Required Skills
- Laundry Operations Management
- Tailoring & Uniform Management
- Leadership and Team Development
- Colleague Engagement
- Quality Assurance and Control
- Inventory Management
- Cost Control
- Guest and Colleague Service Excellence
- Problem-solving
- Organizational Skills
- Communication Skills
- Interpersonal Skills
- MS Office Proficiency
- Laundry Inventory Systems (advantageous)
Work Environment and Location
This is a full-time position at Miraval The Red Sea, a wellness destination resort located in Umluj, Tabuk, Saudi Arabia. The role involves working indoors and outdoors as required within the resort environment.
Requirements
- Requires 2-5 Years experience
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