Sales Representative

Customer Success Virtual Assistant

You’ll be on the front lines of member engagement, acting as a critical bridge between our team and community. Your responsibilities will range from onboarding support and follow-ups to lab coordination, admin tasks, and collecting user insights—making sure nothing slips through the cracks and every user feels supported and empowered.


Responsibilities


User Onboarding & Ongoing Support

Help new users sign up, complete their health profiles, book lab tests, and understand next steps.
Send timely, personalized reminders to users who haven’t completed key actions (*, uploading lab results, starting their plan).
Host onboarding calls (Zoom or Google Meet) when needed to explain the process, lab prep, and what users can expect in their personalized health plan.
Respond to inquiries via WhatsApp or email with clarity, professionalism, and empathy.
Escalate only when necessary and keep internal communication focused and efficient.


Partner/Lab Coordination

Confirm the test booking.
Confirm that test results are delivered on time and uploaded correctly into user records.
Act as a liaison between users and lab partners to ensure clarity and coordination.

Customer Feedback & Testimonials

Send post-plan surveys to gather feedback and track user satisfaction.
Follow up to collect testimonials, Net Promoter Scores (NPS), or referrals.
Identify patterns in feedback and report key themes to product, content, or clinical teams

Admin & Knowledge Tasks
Keep the CRM and internal dashboards up to date with user progress and notes.
Help build and maintain a dynamic FAQ or Help Center based on real user questions and needs.

Requirements

Warm, empathetic, and professional communication skills—written and verbal.
Organized, detail-oriented, and self-motivated with the ability to handle multiple users and priorities.
Comfortable using: Meta Business Suite, WhatsApp Business, Google Workspace, Klavyio, Wati, CRMs, and other digital tools.

Bonus if You…

Worked at a start up before
Have experience with medical practices, wellness brands, or telehealth services
Use Claude code or codex
Are familiar with lab testing workflows or preventive health basics (we’ll train you either way).
Have previously supported a doctor, founder, or customer-facing team.

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We are seeking a results-driven B2B Sales Specialist to drive revenue growth across our Facility Management, Manpower, Equipment Rental, and MEP Services verticals.

This role is not limited to sales — it includes end-to-end account ownership, from lead generation to payment collection and client retention.

🎯 Key Responsibilities

1. B2B Sales & Business Development

• Identify and acquire new clients in restaurants, hotels, hospitals, commercial centers, and industrial sectors
• Generate and convert leads into Annual Maintenance Contracts (AMC) and on-demand service agreements
• Conduct site visits, client meetings, and technical discussions
• Prepare and present commercial proposals and quotations

2. Client Relationship Management

• Maintain strong relationships with key decision-makers
• Ensure high client satisfaction and long-term retention
• Upsell and cross-sell Glorek’s full service portfolio

3. Collections & Revenue Accountability (CRITICAL)

• Take ownership of client payment cycles
• Follow up on invoices and ensure timely collections
• Coordinate with finance to resolve billing disputes
• Maintain healthy aging reports and minimize overdue receivables

4. Market Intelligence

• Track competitor activities and pricing strategies
• Provide feedback to management on market trends and client demands

📊 KPIs & Performance Metrics

• Monthly/Quarterly Revenue Targets
• New Client Acquisition
• Collection Efficiency (DSO / Outstanding Receivables)
• Client Retention Rate
• Pipeline Conversion Ratio

✅ Requirements

• 3–7 years of B2B sales experience in Saudi Arabia
• Strong background in Facility Management / MEP / Manpower / Services industry
• Proven track record in both sales AND collections
• Excellent negotiation and communication skills
• Valid KSA driving license (mandatory)
• Arabic & English proficiency

💰 Compensation

• Competitive Salary + High Performance Commission
• Incentives tied to both sales AND collections performance

⚠️ Important Note

This role requires a commercial mindset with financial discipline — candidates must be comfortable handling revenue generation AND payment follow-ups.