Chief Client Experience Officer📣 Job Ad

About the Role

Jobgether is seeking a Chief Client Experience Officer to lead the definition and implementation of end-to-end customer experience strategies within a large-scale global digital ecosystem. This executive leadership role reports directly to the CEO and is responsible for shaping a new customer experience function from its foundation. The position requires a strong vision for customer-centric transformation in a fast-scaling, data-driven environment, with a direct impact on retention, lifetime value, trust, and long-term business growth. This full-time position is based in Saudi Arabia and requires over 10 years of experience.

Role Context and Vision

This high-impact role sits at the intersection of strategy, product, operations, and customer success. The Chief Client Experience Officer will be empowered to influence engagement across a massive international user base. The core objective is to identify friction points, redefine customer journeys, and establish scalable operating models that drive significant business outcomes.

Key Responsibilities

• Build and lead the global customer experience vision and execution framework, ensuring alignment across all customer-facing functions.
• Define and lead the global Customer Experience strategy across users and partners, ensuring consistency across all touchpoints.
• Drive retention, LTV, engagement, trust, and profitability through strategic CX initiatives and data-driven improvements.
• Design the target customer journey, identify friction points, and lead cross-functional initiatives to optimize the full lifecycle.
• Build and scale a Customer Experience operating model with clear governance, ownership structures, KPIs, and decision-making frameworks.
• Establish and monitor performance metrics linking CX initiatives to business outcomes such as revenue growth and operational efficiency.
• Lead and align Customer Success, Product Design, Partner Experience, Service Operations, and AI-driven solutions.
• Drive organizational transformation by aligning Product, Marketing, CRM, and Operations around a unified CX strategy.

Required Qualifications and Experience

• Over 10 years of experience in Customer Experience, Product Strategy, Product Management, Customer Success, or related executive leadership roles.
• Proven track record of improving retention, LTV, engagement, and profitability through customer-centric transformation initiatives.
• Strong understanding of customer lifecycle management, unit economics, and P&L impact of CX strategies.
• Demonstrated success in building and scaling global, customer-focused organizations and transformation programs.
• Experience influencing senior stakeholders and driving execution through cross-functional collaboration rather than direct authority.
• International experience across multiple markets.
• Strong analytical mindset combined with the ability to define and execute long-term strategic vision.

Work Environment and Location

This is a full-time position based in Saudi Arabia. The role requires a seasoned executive with deep expertise in customer experience transformation within large-scale digital or consumer-focused environments.