Clerk Reservations

About the Role

Sheraton Hotels & Resorts is seeking a Clerk Reservations to join their team in Medina (المدينة المنورة), Al Madinah. This full-time position involves managing all aspects of guest reservations, ensuring accuracy and guest satisfaction. The role is suitable for individuals with 0-1 years of experience.

Key Responsibilities

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type.
• Verify the availability of room types and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests from guests.
• Answer questions regarding property facilities, services, and room accommodations.
• Apply sales techniques to maximize revenue.
• Input and access data within the reservation system.
• Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting the correct code and rate.
• Follow proper escalation procedures when addressing guest concerns.

Guest and Company Standards

• Adhere to all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.

Communication and Teamwork

• Communicate with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Support the team to achieve common goals.
• Listen and respond appropriately to the concerns of other employees.

Operational Compliance

• Comply with quality assurance expectations and standards.
• Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
• Execute other reasonable job duties as requested by Supervisors.

Experience Required

Candidates should possess 0-1 years of relevant experience for this role.