Cluster Event Sales Executive Saudi National

About the Role

St. Regis is seeking a Cluster Event Sales Executive - Saudi National to join their team. This full-time role involves managing guest interactions, processing reservations, and supporting sales and marketing efforts to maximize revenue while maintaining guest loyalty.

Key Responsibilities

• Resolve guest calls, requests, or problems by contacting appropriate departments such as Sales, Data Administration, or Accounting.
• Utilize sales techniques to maximize revenue, including up-selling, while preserving existing guest loyalty to Marriott.
• Determine and provide complimentary items to guests as tokens of appreciation for their patronage, such as rewards points, show tickets, or gift certificates.
• Promote awareness of the brand image both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the relevant software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support the Sales & Marketing department, including filing, sending emails, typing, and faxing.
• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
• Communicate professionally and clearly, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, support the team in achieving common goals, and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in various formats.
• Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
• Execute other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 2 years of related work experience.
• No supervisory experience is required for this role.
• No specific license or certification is required.

Work Type

This is a full-time position within the St. Regis team.