Executive Event Sales

About the Role

Sheraton Hotels & Resorts is seeking an Executive Event Sales professional to join our team in Dammam, Eastern region. This full-time role involves managing guest interactions to resolve requests and issues, while utilizing sales techniques to optimize revenue and maintain guest loyalty. The position also focuses on promoting brand image awareness both internally and externally.

Key Responsibilities

• Contact appropriate personnel or departments (*, Sales, Data Administration, Accounting) as needed to resolve guest calls, requests, or issues.
• Apply sales techniques to optimize revenue while maintaining existing guest loyalty to Marriott, including upselling.
• Promote brand image awareness both internally and externally.
• Determine and grant gifts to guests as a thank you for their patronage (*, reward points, show tickets, gift certificates).
• Process requests to cancel Marriott Rewards program points.
• Handle all room reservations, requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards program information using appropriate software when taking guest reservations.
• Attend to, record, and process all guest calls, requests, questions, or concerns.
• Perform general office tasks to support Sales and Marketing, such as filing, sending emails, transcribing information, and sending faxes.
• Assist management in training and motivating employees, serving as an example.
• Comply with all company policies and procedures, ensure uniform and personal appearance are neat and professional, maintain confidentiality of proprietary information, and protect company assets.
• Receive and acknowledge all guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
• Communicate with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate protocol.
• Cultivate and maintain positive working relationships with colleagues, support the team to achieve common goals, and listen and respond appropriately to concerns of other employees.
• Monitor the performance of others to ensure expectations and quality standards are met.
• Read and visually verify information in various formats.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties requested by supervisors.

Qualifications and Requirements

• Education: High school diploma or equivalent General Educational Development (GED) certificate.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None.

Work Environment

This is a full-time position based in Dammam, within the Eastern region, contributing to the Sheraton Hotels & Resorts team.