Meeting & Event Sales Executive

About the Role

Sheraton Hotels & Resorts is seeking a Meeting & Event Sales Executive to join their team in Dammam, Eastern region. This full-time position involves managing guest interactions and sales processes to maximize revenue while maintaining customer loyalty. The role requires 2-5 years of relevant experience.

Key Responsibilities

• Contact relevant departments (*, Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Utilize sales techniques to maximize revenue, including up-selling, while maintaining guest loyalty to Marriott.
• Determine and provide complimentaries to guests as gifts for their patronage (*, rewards points, show tickets, gift certificates).
• Promote awareness of the brand image both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, and faxing.

Operational Support and Professional Conduct

• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs, and expressing genuine appreciation.
• Communicate clearly and professionally, preparing and reviewing written documents accurately and completely, and answering telephones with appropriate etiquette.

Team Collaboration and Quality Assurance

• Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals.
• Listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.

Physical Requirements

• Read and visually verify information in various formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Experience

Candidates should possess 2-5 years of experience in a related field. The ability to manage guest interactions, process reservations, and support sales and marketing efforts is essential for this role.