Food & Beverage Captain

About the Role

InterContinental Hotels Group is seeking a Food & Beverage Captain to join their team. This full-time position requires 2-5 years of relevant experience and focuses on ensuring guest satisfaction and operational excellence within the food and beverage outlets. The role involves leading service staff and maintaining high standards of service and quality.

Key Responsibilities

The Food & Beverage Captain is responsible for several core areas, including guest experience, operational leadership, service standards, team development, and revenue enhancement. This role ensures the delivery of luxury-level personalized service and adherence to brand compliance.

Operational Duties

• Supervise daily restaurant or outlet operations during shifts.
• Assign sections and responsibilities to service staff.
• Monitor the quality and timing of food and beverage service.
• Ensure all tables are set according to brand standards.
• Maintain smooth communication between the service team and the kitchen.
• Ensure completion of the outlet's opening and closing checklist.
• Maintain cleanliness and organization of the outlet.
• Maintain and monitor hygiene standards as per Standard Operating Procedures (SOP).
• Check food & beverage quality before serving guests when possible.
• Ensure order accuracy and proper presentation.
• Monitor guest feedback and service flow.
• Support inventory control and equipment management.
• Ensure POS system accuracy and correct billing procedures.

Guest Service and Quality Control

• Deliver luxury-level personalized service to all guests.
• Welcome and escort guests when required.
• Anticipate guest needs and preferences.
• Handle guest complaints promptly and professionally.
• Ensure VIP guests receive special attention and recognition.
• Ensure compliance with service standards and brand guidelines.
• Monitor staff grooming and appearance standards.
• Ensure correct table setup and service sequence.

Team Leadership and Development

• Conduct daily shift briefings.
• Train team members on menu knowledge, service etiquette, and upselling techniques.
• Coach staff to improve performance.
• Support management in performance evaluation.
• Encourage and train service staff on upselling and suggestive selling.
• Assist in preparing staff schedules when required.

Sales and Administrative Support

• Promote signature dishes, specials, beverages, and promotions.
• Support outlet revenue targets and average check improvement.
• Assist in making store requisitions and supervising the issuing process.