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About the Role

The Head Technician at Red Sea Global is a full-time, site-based role responsible for ensuring the operational readiness, safety, and reliability of all dive-related equipment across assigned asset(s). This position involves overseeing the day-to-day management, inspection, servicing, repair, and meticulous recordkeeping of dive equipment. The Head Technician ensures all assets function as intended and are maintained in line with manufacturer recommendations, local regulations, company standards, and operational requirements.

Key Responsibilities

Reporting to the Manager – Dive Operation, the Head Technician leads the technical management of diving equipment and provides essential support to dive center operations. Key responsibilities include:

• Lead the day-to-day technical management of diving equipment, including inspection, testing, servicing, troubleshooting, and repairs.
• Ensure all dive-related equipment is safe, serviceable, and operating as intended.
• Support the planning and development of equipment requirements for current and future dive center assets.
• Provide technical support to other dive center locations, as required, to maintain consistent equipment standards across assets.

Dive Center Establishment and Maintenance

This role encompasses critical duties during both the pre-opening and post-opening phases of dive center establishment:

• Support the Manager – Dive Operation in preparing, setting up, and commissioning dive center equipment and related technical components.
• Coordinate with relevant Red Sea Global departments during the delivery stage to ensure equipment requirements, operational readiness, and project milestones are achieved.
• Assist in establishing maintenance schedules, inventory controls, spare-parts planning, and technical documentation prior to opening.
• Maintain high equipment operating standards post-opening, with safety as the first priority at all times.
• Ensure all dive center equipment maintenance, servicing, and repairs are completed professionally, accurately, and within required timelines.
• Maintain an accurate and up-to-date inventory of all dive-related equipment, tools, spare parts, and technical assets.
• Keep complete and accurate records of inspections, maintenance activities, servicing, repairs, faults, and corrective actions.
• Coordinate with the Dive Center Manager and operational teams to ensure sufficient spare parts and consumables are available for future servicing and repairs.
• Support the daily running of the dive center by providing technical guidance and ensuring equipment readiness for guests and operational activities.

Policies, Standards, and Safety Compliance

The Head Technician is responsible for upholding operational integrity and safety standards:

• Comply with all relevant functional policies, processes, standard operating procedures, manufacturer guidelines, and work instructions to ensure the dive center operates in a safe, controlled, and consistent manner.
• Apply safety, quality, and environmental management policies, procedures, and controls to protect employees, guests, and the public.
• Ensure legislative compliance, support high-quality service delivery, and promote responsible environmental practices.

Work Environment and Collaboration

The role operates within a high-end dive center environment under Galaxea, supporting safe, reliable, and guest-focused dive operations. The Head Technician is expected to work flexibly across site-based, remote, and office environments in line with operational needs. Close collaboration is required with dive operations, maintenance teams, suppliers, service providers, and cross-functional teams to ensure all technical equipment is ready, compliant, and maintained to the required standard.

Continuous Improvement

The Head Technician will actively identify and contribute to continuous improvement opportunities across dive center systems, maintenance processes, equipment practices, cost efficiency, productivity, and alignment with international best practice.