IT Manager Multi Property

About the Role

Le Meridien is seeking an IT Manager Multi-Property to lead and operate the Information Technology (IT) discipline across multiple properties and managed offices. This full-time role involves managing a team of IT resources and overseeing day-to-day hotel and company office IT operations. The IT Manager will also provide support to operations leaders for owner relations and negotiations on IT matters, and will be accountable for new opening/acquisition construction oversight, countdown, and live operation once handed over by the direct manager. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Maintain status documentation, including goals, scorecards, and LPA tracking, to ensure accuracy.
• Monitor assigned company-owned and managed offices to verify effective IT operations.
• Meet with the direct manager to provide updates on IT activities and business plans.
• Engage with business points of contact (General Manager, Director of Finance) at each property at least once every two months to gather feedback and provide updates on IT activities and plans, producing follow-up reports and action plans.
• Assist with the activation of potential properties within the cluster by building business cases and engaging owners and business partners.
• Manage IT vendor relationships for properties within scope.
• Participate in the Talent Acquisition process and ensure effective induction programs for new or transferring associates.
• Train associates to provide backup coverage for the cluster leader's functions during absences.
• Perform LPAs in a timely manner, allocating sufficient time and effort to benefit associate development.
• Ensure effective communication, training, and execution of all talent development programs.
• Develop a management style that fosters positive results from associates and maintain positive relations with direct team members.
• Stay informed on vendor activities and ensure owners have sufficient vendor choices in each market/city.
• Deliver pilot phase review reports and relevant documentation, and document technology pilot scope and objectives with business partners where assigned.
• Maintain IT inventory for assigned properties/offices and manage cluster IT Agreements.
• Ensure cluster associates are treated appropriately and in alignment with local operational practices.
• Oversee the execution and tracking of rollouts on a timely basis.
• Compile, seek approval for, monitor, and meet operating budgets, managing expenses with tracking and forecasting tools in close collaboration with the accounting team.
• Verify the effectiveness of resources assigned to IT escalation and tracking processes, ensuring service level agreements are met.
• Monitor the flow of issue management among continent support desks, vendors, and cluster organizations.
• Implement cluster best practices and suggest enhancements to benefit the wider IT community.
• Implement cluster IT policies and procedures as received from regional IT.
• Attend IT Education Calls and ensure the planning and accomplishment of technology disaster and contingency plan testing for each property and office.
• Perform other reasonable duties as requested by leadership.

Experience and Qualifications

• A minimum of 2-5 years of experience in Information Technology management.
• Demonstrated ability to lead IT operations for multiple properties or offices.
• Experience in managing IT resources and overseeing daily IT operations.
• Proficiency in property internet support and vendor management.
• Familiarity with new opening/acquisition construction oversight and IT implementation.

Work Environment

This is a full-time position within Le Meridien, requiring leadership of IT functions across multiple properties and managed offices. The role involves regular interaction with direct managers, business points of contact, and various vendors.