Laundry Supervisor Saudi National

About The Ritz-Carlton Hotel Company, ***

The Ritz-Carlton Hotel Company, *** operates over 100 award-winning properties globally, focusing on delivering exceptional guest experiences. The company emphasizes a culture where employees are empowered to be creative, thoughtful, and compassionate, contributing to its reputation as a leader in luxury hospitality. Joining The Ritz-Carlton means becoming part of the Marriott International portfolio of brands.

Role Summary: Laundry Supervisor (Saudi National)

The Ritz-Carlton Hotel Company, *** is seeking a Laundry Supervisor who is a Saudi National to join the team in the Red Sea region. This full-time role involves ensuring quality standards in guest rooms and public areas, coordinating daily housekeeping activities, and acting as a liaison between various departments. The supervisor will also assist management in employee development and ensure adherence to company standards.

Key Responsibilities

• Inspect guest rooms, public areas, and pool areas to ensure quality standards are met after cleaning.
• Manage sold room reports, verify room status, identify discrepant rooms, prioritize cleaning, and update the status of departing guest rooms.
• Support Housekeeping management in overseeing daily operations.
• Serve as a liaison to coordinate efforts among Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments.
• Communicate relevant issues to the next shift and complete required paperwork.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Adhere to all company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
• Ensure a clean and professional uniform and personal appearance; maintain confidentiality of proprietary information; and protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guest service needs; assist individuals with disabilities; and thank guests with genuine appreciation.
• Communicate professionally and clearly with others.
• Develop and maintain positive working relationships with colleagues; listen and respond appropriately to employee concerns.
• Ensure adherence to quality expectations and standards, specifically the "Gold Standards" of The Ritz-Carlton.

Required Qualifications and Skills

• 2-5 years of relevant experience.
• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Physical ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Capacity to stand, sit, kneel, or walk for extended periods across an entire work shift.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Competence in entering and locating work-related information using computers and/or point-of-sale systems.
• Ability to read and visually verify information in various formats, including small print.
• Commitment to learning and exemplifying The Ritz-Carlton Gold Standards, including the Employee Promise, Credo, and Service Values.

Work Environment

This is a full-time position within The Ritz-Carlton Hotel Company, *** located in the Red Sea region. The role requires active participation in a dynamic hospitality environment, ensuring high standards of service and operational efficiency.

Application Information

Qualified candidates are encouraged to apply for this position to contribute to a global leader in luxury hospitality. The Ritz-Carlton offers an environment where employees are supported in their professional growth and are proud of their work.