Mgr Loss Prevention📣 Job Ad

About the Role

Sheraton Hotels & Resorts is seeking a Manager-Loss Prevention for a full-time position in Medina, Al-Madinah Al-Munawarah. This role requires 5-10 years of experience and focuses on safeguarding property assets, employees, and guests while ensuring operational efficiency and guest satisfaction.

Core Responsibilities

The Manager-Loss Prevention is responsible for overseeing the daily functions of the department to ensure the protection of property assets, employees, and guests. This includes maintaining essential logs, certifications, and documents as required by law and Standard Operating Procedures. The role involves training staff on emergency procedures and implementing accident and fire prevention strategies, all while focusing on achieving the operating budget and ensuring high levels of guest and employee satisfaction.

Managing Security and Loss Prevention Operations

• Administering fire prevention programs and emergency preparedness in conjunction with the Director of Engineering.
• Conducting property-wide hazard and risk assessments, including quarterly OSHA/SAFETY audits, incident tracking, and hazard abatement.
• Developing detailed property "shut down" procedures to ensure all areas are secured appropriately.
• Ensuring compliance with all applicable laws and safety regulations.
• Adhering to proper key control guidelines within loss prevention and across the property.
• Developing and implementing a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to confirm functionality.
• Incorporating inspections of the recording system into regular patrols covering all interior and exterior property areas.
• Following the Duty of Care process for the protection of guests and employees.
• Investigating and following up on all unusual activities in and around the property that could impact guest or employee well-being.
• Handling complaints, settling disputes, resolving grievances, and negotiating with individuals.
• Implementing action plans to monitor and control identified risks.
• Overseeing all loss prevention operations, including patrol processes, emergency response, investigations, shipping and receiving processes, electronic key systems, and manager on duty responsibilities.
• Guiding the efforts of the Accident Prevention Committee and overseeing the first aid program.
• Managing the claims process and protecting company assets by monitoring General Liability and Worker's Compensation cases.
• Communicating the importance of safety procedures, ensuring employee understanding of safety codes, and monitoring related processes.
• Fostering teamwork, inter-departmental collaboration, and assertive hospitality to deter crime.
• Providing personal assistance, medical attention, or emotional support to others as needed.
• Serving as a role model for appropriate professional behaviors.
• Utilizing interpersonal and communication skills to lead, influence, and encourage others, advocating for sound financial and business decisions, and demonstrating honesty and integrity.

Ensuring High Standards of Service

• Meeting daily quality standards and customer expectations.
• Identifying educational needs of others and developing or delivering training programs.
• Inspecting and critiquing the performance of the loss prevention department to maintain a high level of professionalism and customer service.
• Providing services that exceed expectations to ensure customer satisfaction and retention.

Additional Duties

• Analyzing information and evaluating results to solve problems effectively.
• Developing and maintaining liaison with local law enforcement and emergency services.
• Informing and updating executives and peers on relevant information in a timely manner.
• Providing information to supervisors and co-workers through various communication channels.

Qualifications and Experience

The ideal candidate will possess 5-10 years of relevant experience in loss prevention or a related security management field. A strong understanding of safety regulations, emergency procedures, and risk assessment is essential. The ability to manage and lead a team, coupled with excellent communication and interpersonal skills, is required.