Mgr Loss Prevention📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Madinah |
About the Role
Sheraton Hotels & Resorts is seeking a Manager-Loss Prevention for a full-time position in Medina, Al-Madinah Al-Munawarah. This role is responsible for overseeing the daily functions of the department to ensure the protection of property assets, employees, and guests. The position requires 5-10 years of experience and focuses on achieving guest and employee satisfaction while meeting operating budget goals.
Key Responsibilities
- Manage and oversee all loss prevention operations, including patrol processes, emergency response, and investigations for guest and employee-related incidents.
- Conduct hazard and risk assessments, including safety audits, incident tracking, and hazard abatement processes.
- Develop and implement detailed shutdown procedures for the property to ensure all areas are secured.
- Ensure compliance with applicable laws and safety regulations, and maintain proper key control guidelines.
- Develop and maintain monthly checklists for all security equipment, including CCTV, alarmed doors, and duress alarms, to ensure functionality.
- Conduct regular patrols encompassing all interior and exterior areas of the property, including inspection tours of the recording system.
- Follow the Duty of Care process for the protection of guests and employees, and address unusual activities that may impair well-being.
- Handle complaints, settle disputes, resolve grievances, and negotiate with others.
- Implement action plans to monitor and control risk.
- Oversee and guide the Accident Prevention Committee and the first aid program for guests and employees.
- Manage the claims process and protect company assets by monitoring General Liability and Worker's Compensation cases.
- Communicate the importance of safety procedures, ensuring employee understanding and monitoring related processes.
- Emphasize teamwork, interdepartmental collaboration, and assertive hospitality to deter crime.
- Encourage mutual trust, respect, and cooperation among team members.
- Provide personal assistance, medical attention, emotional support, or other personal care to others as needed.
- Serve as a role model demonstrating appropriate behaviors and utilize interpersonal skills to lead and influence others.
- Advocate sound financial and business decision-making, demonstrating honesty and integrity.
Customer Service and Operational Excellence
- Meet daily quality standards and customer expectations.
- Identify and address the educational needs of others through developing and delivering training programs.
- Inspect and critique the performance of the loss prevention department to maintain a high level of professionalism and customer service.
- Deliver services that exceed customer expectations to ensure satisfaction and retention.
Additional Duties
- Analyze information and evaluate results to solve problems effectively.
- Develop and maintain liaison relationships with local law enforcement and emergency services.
- Inform and update executives and peers on relevant information in a timely manner.
- Communicate information to supervisors and coworkers via telephone, written form, email, or in person.
Qualifications
The ideal candidate will possess 5-10 years of relevant experience in loss prevention or a related security field. A strong understanding of safety regulations, emergency procedures, and risk assessment is essential. The ability to manage a department, train staff, and maintain detailed records is required.
Work Environment
This is a full-time position based in Medina, Al-Madinah Al-Munawarah. The role involves direct interaction with guests and employees, requiring a professional and service-oriented approach.
Requirements
- Requires 5-10 Years experience
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