Mgr Loss Prevention📣 Job Ad

About the Role

Sheraton Hotels & Resorts is seeking a Manager-Loss Prevention for a full-time position in Medina, Al-Madinah Al-Munawarah. This role is responsible for overseeing the daily functions of the department to ensure the protection of property assets, employees, and guests. The position requires 5-10 years of experience and focuses on achieving guest and employee satisfaction while meeting operating budget goals.

Key Responsibilities

• Manage and oversee all loss prevention operations, including patrol processes, emergency response, and investigations for guest and employee-related incidents.
• Conduct hazard and risk assessments, including safety audits, incident tracking, and hazard abatement processes.
• Develop and implement detailed shutdown procedures for the property to ensure all areas are secured.
• Ensure compliance with applicable laws and safety regulations, and maintain proper key control guidelines.
• Develop and maintain monthly checklists for all security equipment, including CCTV, alarmed doors, and duress alarms, to ensure functionality.
• Conduct regular patrols encompassing all interior and exterior areas of the property, including inspection tours of the recording system.
• Follow the Duty of Care process for the protection of guests and employees, and address unusual activities that may impair well-being.
• Handle complaints, settle disputes, resolve grievances, and negotiate with others.
• Implement action plans to monitor and control risk.
• Oversee and guide the Accident Prevention Committee and the first aid program for guests and employees.
• Manage the claims process and protect company assets by monitoring General Liability and Worker's Compensation cases.
• Communicate the importance of safety procedures, ensuring employee understanding and monitoring related processes.
• Emphasize teamwork, interdepartmental collaboration, and assertive hospitality to deter crime.
• Encourage mutual trust, respect, and cooperation among team members.
• Provide personal assistance, medical attention, emotional support, or other personal care to others as needed.
• Serve as a role model demonstrating appropriate behaviors and utilize interpersonal skills to lead and influence others.
• Advocate sound financial and business decision-making, demonstrating honesty and integrity.

Customer Service and Operational Excellence

• Meet daily quality standards and customer expectations.
• Identify and address the educational needs of others through developing and delivering training programs.
• Inspect and critique the performance of the loss prevention department to maintain a high level of professionalism and customer service.
• Deliver services that exceed customer expectations to ensure satisfaction and retention.

Additional Duties

• Analyze information and evaluate results to solve problems effectively.
• Develop and maintain liaison relationships with local law enforcement and emergency services.
• Inform and update executives and peers on relevant information in a timely manner.
• Communicate information to supervisors and coworkers via telephone, written form, email, or in person.

Qualifications

The ideal candidate will possess 5-10 years of relevant experience in loss prevention or a related security field. A strong understanding of safety regulations, emergency procedures, and risk assessment is essential. The ability to manage a department, train staff, and maintain detailed records is required.

Work Environment

This is a full-time position based in Medina, Al-Madinah Al-Munawarah. The role involves direct interaction with guests and employees, requiring a professional and service-oriented approach.