PATIENT ACCOUNTS OFFICER

About the Role

Dallah Healthcare is seeking a Patient Accounts Officer to manage patient accounts for inpatients at Dallah Hospital. This full-time role involves ensuring that all patient accounts are opened, maintained, and processed accurately and in a timely manner, supporting the hospital's revenue cycle operations.

Key Responsibilities

• Open an account file for every inpatient receiving care.
• Verify patient payment status, distinguishing between private and credit accounts, including those under registered client companies or sponsors.
• Ensure deposits are received and accurately recorded for private patients.
• Confirm that referral letters are received from admissions and recorded for credit patients.
• Collect daily charges from hospital wards for patient services related to their admission.
• Review all charges and enter new charges into the system, including operating room charges, that have not yet been recorded.
• Monitor and follow up on expired approvals, initiating extension requests before expiry dates when necessary.
• Prepare deposit requests for cash patients requiring additional deposits and for credit patients whose admission was disapproved.
• Address patient queries regarding their bills and provide clarifications.
• Review and edit each patient account file to ensure all charges are correctly entered.

Operational and Compliance Duties

• Actively implement departmental policies, procedures, and relevant local and international standards or requirements.
• Participate in indicator development and data collection to measure the performance of departmental functions, processes, and outcomes.
• Conduct analysis and interpretation of collected data and information as required.
• Contribute to hospital Safety Management and Risk Management Programs.
• Report incidents in the system and participate in incident review and root cause analysis when needed.
• Perform other duties within the scope of competence as directed by the Revenue Cycle Director.

Experience and Qualifications

Candidates should possess 2-5 years of relevant experience in patient accounts or a similar financial role within a healthcare setting. A strong understanding of hospital billing processes and patient account management is essential.

Work Type

This is a full-time position.