Product Analyst📣 Job Ad

About the Role

IHG Hotels & Resorts is seeking a Sales Coordinator to join the team at InterContinental Jeddah. This full-time position is an opportunity for individuals with 0-1 years of experience to begin a career in hospitality sales within Jeddah, Makkah, Saudi Arabia. As a Sales Coordinator, you will support the sales team, facilitate client interactions, and contribute to the hotel's sales operations. Your responsibilities will include administrative and coordination tasks that impact guest satisfaction and client relationships.

Key Responsibilities

• Respond to client inquiries and special requests, confirming details such as dates, times, and specific hotel room and meeting room requirements.
• Follow up with clients regularly to maintain accurate information and ensure their needs are met.
• Perform administrative duties, including typing proposals, letters, and contracts.
• Collect and update data in relevant databases and complete departmental monthly reports.
• Coordinate details with other departments for VIP amenities, special requests, or other service needs requiring special handling.
• May coordinate outside vendor service needs, such as floral displays and audio/visual equipment, and follow up to ensure set-up requirements meet client needs.
• Perform other assigned duties, which may include guest room and property tours, handling special guest requests, maintaining calendars, answering phones and routing calls, and handling mail and faxes.
• Resolve guest requests and/or complaints to their satisfaction, and inform the supervisor of any major problems, complaints, disturbances, or dissatisfied clients.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Participate in all community relations activities.

Qualifications and Experience

• 0-1 years of experience in a relevant field.

Required Skills

• Strong administrative and organizational skills.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in data entry and database management.
• Customer service orientation with a focus on guest satisfaction.
• Teamwork and collaboration abilities.

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role is with IHG Hotels & Resorts.

Application Encouragement

If you do not meet every requirement but believe you would be a strong candidate for this role, we encourage you to apply.

About the Role

Amazon is seeking to hire Saudi Nationals for the role of Customer Service Associate in Riyadh, Saudi Arabia. As a member of the Customer Service team, you will contribute to Amazon's mission to be Earth's most customer-centric company. This role involves direct engagement with Saudi Arabian customers, providing support and problem-solving without relying on scripts. You will utilize your personality and problem-solving skills to deliver the customer experience Amazon is known for.

The Customer Service Associate plays a role in preventing issues, resolving queries, and serving customers. You will be the primary point of contact for customers in Arabic, handling inquiries via phone, chat, and/or email. This includes assisting with order and product questions, payment matters, and providing guidance on website navigation. You will use various tools to research solutions and communicate effectively with customers.

Key Responsibilities

• Serve as the first point of contact for Saudi Arabian customers in Arabic, addressing their needs through phone, chat, and/or email.
• Handle a range of customer inquiries, including order and product questions, payment matters, and website guidance.
• Utilize various tools and resources to navigate, research, and identify effective solutions for customer issues.
• Communicate clearly and professionally with customers to ensure a positive resolution to their queries.
• Proactively identify and address potential customer issues to prevent future problems.
• Contribute to serving customers through service.

Qualifications and Requirements

• Must be a Saudi national.
• Minimum qualification of a high school degree.
• Strong communication skills in Arabic, both written and oral fluency.
• Experience working with a computer.
• Availability to work variable shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM.
• Willingness and ability to work in rotating shifts, including early, late, weekend, and overtime as required.

Required Skills

• Excellent communication skills.
• Proficiency in computer usage.
• Strong problem-solving abilities.
• Detail-oriented approach to tasks.
• Customer-focused mindset.
• Ability to learn quickly and adapt to new information and processes.
• Willingness to embrace change.
• Capability to multitask effectively in a fast-paced environment.
• Articulate and hard-working.
• Friendly demeanor in all customer interactions.

Work Environment and Compensation

This is a full-time employee position based in Riyadh, Saudi Arabia. The role requires working variable hours to match customer demand, with 9 hours per shift and a minimum of 40 hours per week. Shifts are scheduled within operating hours of 8 AM to 10 PM, Monday to Sunday. Your work schedule will be provided 1-2 weeks in advance and may change every 1-4 weeks. National holidays may also be required.

The total pay rate is 8600 SAR, comprising a base pay of 6143 SAR and other allowances of 2457 SAR.

Benefits include medical insurance for the employee, their spouse, and children, an Amazon employee discount, a nursery benefit, and life insurance. Expert training and ongoing opportunities for skill development are provided.

Application Process

The application process, including assessments, is expected to take approximately 2 hours to complete. It is recommended to use a laptop or desktop computer. You can save your application and return to it, but completing it in one sitting is advised.

About the Role

REEF GROUP is undertaking a significant digital transformation to develop scalable and innovative technology solutions that drive business growth and operational excellence. We are seeking an experienced and highly capable Software Development Manager to lead our software engineering initiatives and oversee the delivery of high-quality enterprise applications. This full-time position is based in Riyadh, Saudi Arabia.

As the Software Development Manager, you will play a pivotal role in leading all aspects of software development, from initial requirements analysis and solution design through to development, rigorous testing, successful deployment, and ongoing enhancement. You will be responsible for managing development teams, ensuring strategic alignment with business objectives, and delivering secure, scalable, and integrated software solutions that are crucial to the company's digital transformation strategy.

Key Responsibilities

• Lead the entire Software Development Life Cycle (SDLC), encompassing requirements gathering, system design, development, testing, deployment, and post-deployment support.
• Manage and mentor software development teams, effectively assigning tasks, monitoring performance, and ensuring strict adherence to project timelines and quality standards.
• Establish operational plans and strategically prioritize software projects based on their business impact and alignment with overarching strategic objectives.
• Participate actively in the design of software architecture and technical solutions, ensuring seamless integration with key enterprise platforms such as ERP, CRM, POS, and e-commerce systems.
• Ensure that system designs are scalable and maintainable, fully aligned with company technology standards and digital governance policies.
• Oversee API integrations, guaranteeing reliable and secure data exchange across all relevant systems.
• Drive the adoption of Agile and DevOps methodologies to enhance development efficiency and foster improved team collaboration.
• Supervise software testing and quality assurance activities to ensure the delivery of stable and reliable software releases.
• Manage version control, release management processes, and ensure comprehensive technical documentation is maintained throughout the development lifecycle.
• Monitor application performance post-deployment, analyze incidents, and implement continuous improvements to optimize system stability and efficiency.
• Ensure strict adherence to application security standards, data protection requirements, and robust code quality practices.
• Identify and proactively manage technical risks, developing and implementing effective mitigation plans.
• Collaborate closely with business and technology teams to translate operational needs into scalable and effective software solutions.
• Coordinate with infrastructure, applications, and IT teams to ensure development environments are adequately prepared and configured.
• Evaluate emerging technologies, tools, and platforms to foster innovation and support the company's digital transformation journey.
• Develop team capabilities through effective coaching, targeted training, and knowledge-sharing initiatives.
• Prepare regular, detailed reports on project progress, delivery milestones, and key performance indicators (KPIs).
• Track team productivity and ensure compliance with approved development methodologies and governance standards.

Qualifications and Requirements

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a closely related field.
• 7 to 9 years of relevant experience in software development and engineering leadership roles.
• A strong understanding of the Software Development Life Cycle (SDLC) and enterprise application architecture principles.
• Hands-on experience with programming languages and frameworks, including but not limited to .NET, JavaScript, and Python.
• Proven experience with Agile methodologies, DevOps practices, API development and integration, and general systems integration.
• Fluency in both Arabic and English is required.

Required Skills

• Software Development Life Cycle (SDLC)
• Enterprise Application Architecture
• .NET, JavaScript, Python
• Agile and DevOps Methodologies
• APIs and Systems Integration
• ERP, CRM, POS, and E-commerce Systems
• Version Control and Release Management
• Technical Documentation
• Application Security and Data Protection
• Code Quality Assurance
• Leadership and Team Management
• Mentoring and Coaching
• Project Prioritization
• Solution Architecture Design
• Quality Assurance (QA) and Testing
• Cross-Functional Collaboration
• Innovation and Technology Evaluation
• Performance Monitoring and Reporting

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. Performance will be evaluated based on the timely delivery of software projects, the quality and stability of applications, the alignment of solutions with business requirements, team productivity, and adherence to application security and software governance standards. Preferred certifications include PMP or Agile Project Management certification, Microsoft Certified: Azure Developer or equivalent Full Stack Development certification, and advanced training in System Architecture Design, QA & Testing, and Application Security.