Reservations Agent

About the Role

Right Job Security Solutions is seeking a motivated Sales Engineer to join our team in Riyadh. This full-time position focuses on delivering innovative ELV and Security Systems solutions across a variety of projects. The role is suitable for individuals with 0-1 years of experience, including recent graduates with a strong interest in the field.

Key Responsibilities

The Sales Engineer will be responsible for identifying and developing new business opportunities within the ELV and Security Systems sector. This includes promoting and selling the company's solutions, engaging with clients to understand their project requirements, and proposing suitable technical solutions. The role also involves preparing technical and commercial proposals, quotations, and tender submissions. Coordination with engineering and project teams to ensure successful project execution is essential, as is building and maintaining long-term customer relationships to achieve sales targets and contribute to company growth.

Qualifications and Experience

Candidates should possess a Bachelor's Degree in Engineering or a related technical field. While 1-2 years of experience in ELV and Security Systems sales is preferred, the company welcomes applications from recent graduates with a strong interest in the field. A good understanding of CCTV, Access Control, Intrusion Alarm, Video Intercom, Structured Cabling, and related systems is required. The ability to read project specifications and drawings is also necessary. Proficiency in Microsoft Office applications is expected. A valid driving license is preferred.

Required Skills

Successful candidates will demonstrate strong communication, presentation, and negotiation skills. The ability to effectively interact with clients and internal teams is crucial for this role.

Candidate Profile

This position is ideal for individuals who are results-driven and eager to develop strong client relationships. Recent graduates with excellent communication skills and a willingness to learn are encouraged to apply, as training and development opportunities will be provided.

Work Environment

The role is based in Riyadh and operates on a full-time basis. The company offers professional growth and development opportunities within a dynamic and collaborative work environment, with the chance to work on diverse projects.

About the Director of Sales & Marketing Role

Sheraton Hotels & Resorts is seeking a Director of Sales & Marketing to lead sales efforts for hotels with over 300 rooms. This full-time position is based in Medina, Al-Madinah Al-Munawarah, and requires 5-10 years of experience. The role focuses on driving occupancy and significant food and beverage revenue through strategic sales management.

Role Overview and Objectives

The Director of Sales & Marketing is responsible for overseeing the hotel's sales department with a primary focus on achieving high occupancy rates and maximizing food and beverage revenue. This involves managing active and proactive sales initiatives, providing daily guidance to the sales team, and ensuring the implementation of brand-appropriate service strategies and standards throughout the sales process.

Key Responsibilities

• Manage the hotel's active and proactive sales efforts to achieve targets.
• Provide daily guidance to sales staff to meet hotel sales targets and overall hotel revenue goals.
• Implement brand-appropriate service strategies and brand standards across all sales activities.
• Focus on building long-term, value-based guest relationships to achieve sales objectives.
• Evaluate hotel participation in various sales channels, including area sales, sales office support, and electronic channels.
• Establish and maintain strong working relationships to proactively position and promote the hotel.
• Manage the sales budget to develop specific hotel activities, promotions, and ancillary activities that drive revenue and achieve targets.
• Coordinate with area sales transmissions to promote area and national sales activities.
• Develop and implement hotel-wide strategies to provide products and services that meet or exceed guest and staff expectations, ensuring returns for the owner and Luxury Collection.
• Perform other duties as assigned by management to meet business needs.

Qualifications and Experience

Candidates should possess the following qualifications:

• A two-year degree in Business Management, Sales, Hotel and Restaurant Management, or a related major, OR a Bachelor's degree with 4 years of sales and marketing or related field experience.
• Alternatively, a Master's degree in Business Management, Sales, Hotel and Restaurant Management, or a related major with 2 years of sales and marketing or related field experience.

Preferred Skills and Experience

• A four-year college degree.
• Demonstrated team supervision skills.
• Proven sales experience.
• Experience within the hotel industry, showcasing progressive career development and a consistent record of excellent performance.

Work Location and Type

This is a full-time position located in Medina, Al-Madinah Al-Munawarah.

About the Role

2P Perfect Presentation is seeking a dedicated Technical Support Engineer to join their team in Riyadh. This full-time position involves providing essential technical support and operational monitoring for SMS, API, and Value-Added Services (VAS) platforms. The role requires strong troubleshooting abilities and experience in a customer-facing support environment.

Company Overview

Since 2004, 2P Perfect Presentation has been a key player in Saudi Arabia's ICT sector, delivering integrated technology solutions designed to facilitate digital transformation and enhance operational efficiency for organizations. The company leverages its expertise and specialized business units to provide comprehensive end-to-end solutions.

Key Responsibilities

• Provide first-line and second-line technical support to customers via phone, email, and designated support channels.
• Serve as the primary point of contact for customer inquiries, incidents, and complaints.
• Troubleshoot and resolve issues related to SMS services, SMPP connections, APIs, and web-based platforms.
• Monitor application performance, availability, and service health across production environments.
• Conduct application testing, performance tuning, and incident resolution activities.
• Assist customers during the onboarding process, guiding them through service activation and usage.
• Investigate customer complaints, identify root causes, and implement effective solutions.
• Generate and analyze reports using SQL queries and database tools.
• Prepare technical documentation, user guides, and support reports.
• Perform 24/7 monitoring of VAS SMS Gateways and escalate critical issues as required.
• Collaborate with internal technical teams to ensure service continuity and customer satisfaction.
• Maintain accurate customer records and service logs.

Required Qualifications and Skills

Candidates should possess:

• A Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Experience in Technical Support, Application Support, Service Desk, or Customer Support roles.
• Strong knowledge of SQL databases and reporting.
• Experience supporting enterprise applications and customer-facing systems.
• Proficiency in Technical Support & Customer Service.
• Experience with Incident Management & Problem Management.
• Familiarity with SMS Platforms & VAS Services.
• Knowledge of SMPP Protocols & API Integrations.
• Skills in SQL Database Querying & Reporting.
• Experience in Application Monitoring & Performance Tuning.
• Strong Troubleshooting & Root Cause Analysis capabilities.
• Ability to prepare Technical Documentation & Reporting.
• Experience in Service Desk / Helpdesk Operations.
• Strong Communication & Customer Handling Skills.

Preferred Qualifications

• Experience supporting SMS Gateways, SMPP, or Messaging Platforms.
• Knowledge of ITIL Incident & Problem Management practices.
• Experience working in a 24/7 operations environment.
• Familiarity with Linux and application log analysis.
• Experience within the Telecommunications or VAS industry.