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About the Role

ENGIE SOLUTIONS MIDDLE EAST is seeking a Hard Services Manager to oversee hard services provision in Al Ula, Madinah Province. This full-time position requires a professional with 5-10 years of experience in managing complex facility operations and asset performance.

Role Overview

The Hard Services Manager is responsible for the comprehensive management of all hard services, including the performance of service partners, adherence to maintenance standards, and the implementation of asset management best practices. This role is crucial in ensuring the effective management of built assets and optimizing operational performance in alignment with the Royal Commission for AlUla’s (RCU) vision.

Key Responsibilities

• Provide expert advice to service partners on best practices for built asset maintenance.
• Design and implement policies and procedures for adequate asset maintenance.
• Develop and oversee maintenance regimes to ensure plant and equipment functionality.
• Identify critical plant and services, developing response and contingency plans for failures.
• Ensure the integration of ISO 55001-2014 requirements across all operational levels.
• Support Asset Condition Surveys, including planning, survey execution, and access arrangements.
• Oversee asset tagging using RFID, barcode, or QR code systems for accurate identification and tracking.
• Develop and maintain an Asset Database and Registry with comprehensive asset details.
• Conduct facility and asset assessments to support the Asset Management Plan.
• Manage and oversee the performance of Maintenance Service Partners, ensuring compliance with methodologies like SFG20 and O&M standards.
• Verify service partner invoices against KPIs and ensure adherence to budgets.
• Monitor service partner performance and support improvement initiatives.
• Ensure a comprehensive Planned Preventive Maintenance (PPM) regime is in place, exploring alternatives like Condition-Based Maintenance (CBM) and Business-Focused Maintenance (BFM).
• Develop and maintain Forward Maintenance Registers and Lifecycle Plans, including sinking fund requirements.
• Manage and oversee minor projects and new works related to hard services.
• Identify and ensure compliance with statutory requirements, codes, and standards.
• Develop and implement robust systems for identifying and managing operational risks.
• Ensure all activities are conducted safely and in compliance with RCU, city, and municipality regulations.
• Liaise with clients to coordinate shutdowns and minimize operational disruption.
• Attend client and internal meetings to report on hard services performance and compliance.
• Develop and deliver reports on asset condition, maintenance activities, and service partner performance.

Qualifications and Experience

• Bachelor’s degree in a related field or equivalent extensive industry experience with demonstrated capabilities.
• Minimum of 10 years of related experience in hard services management, facilities management, or asset management.
• Knowledge of asset management principles, maintenance standards, and compliance frameworks.
• Proficiency in the Microsoft Office environment, including Word, Excel, PowerPoint, Project, and Outlook.

Required Skills

• Proven human resource management skills.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to delegate tasks and supervise others effectively.
• Attention to detail and a proactive approach to problem-solving.

Work Location and Type

This is a full-time position based in Al Ula, Madinah Province, Saudi Arabia.

About the Executive Housekeeper Role

Sheraton Hotels & Resorts is seeking an Executive Housekeeper I to oversee daily operations in Medina, Al-Madinah Al-Munawarah. This full-time position is responsible for ensuring the cleanliness and maintenance of guest rooms, public spaces, and employee areas, while contributing to guest and employee satisfaction and managing operating budgets.

Key Responsibilities

The Executive Housekeeper I directs and works with employees to maintain high standards of cleanliness and upkeep throughout the property. This includes managing daily shift operations, conducting inspections, and ensuring corrective actions are taken. The role also involves collaborating with other departments, such as Engineering, to address maintenance needs promptly.

• Ensure timely and efficient communication of guest room status to the Front Desk.
• Supervise the property's general cleaning schedule and prepare work assignments based on room status and occupancy.
• Oversee daily Housekeeping shift operations, ensuring compliance with all policies and procedures.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Communicate areas needing attention to staff and follow up to ensure understanding and completion.
• Ensure all employees have the necessary supplies, equipment, and uniforms.

Departmental Management and Cost Control

This role plays a crucial part in managing departmental costs to meet or exceed budgeted goals. The Executive Housekeeper I must understand the financial impact of operations on the property's overall objectives and utilize financial reports to assist in departmental management.

• Participate in managing controllable expenses to achieve or exceed budgeted goals.
• Comprehend budgets, operating statements, and payroll reports to assist in financial management.

Guest Service and Human Resources

Ensuring exceptional guest service is a core function, which includes responding to and resolving guest issues. The position also involves supervising staff, ensuring clear expectations, administering property policies fairly, and participating in employee development and performance management processes.

• Respond to and handle guest problems and complaints, striving to improve service performance.
• Empower employees to provide excellent customer service and emphasize guest satisfaction.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Ensure employees understand expectations and that property policies are administered fairly and consistently.
• Provide feedback to employees on service behaviors and participate in performance appraisals.
• Assist in interviewing and hiring team members and support new hire orientation and training.
• Participate in employee accident investigations and progressive discipline procedures.

Qualifications and Experience

Candidates should possess a strong background in housekeeping or a related field. The required qualifications include:

• A high school diploma or GED with 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no prior work experience required.

Work Location and Type

This is a full-time position located in Medina, Al-Madinah Al-Munawarah.

About the Role

Sheraton Hotels & Resorts is seeking a Manager of Loss Prevention for a full-time position in Medina, located in the Central Area District. This role is responsible for overseeing the daily functions of the department to ensure the protection of property assets, employees, and guests, while maintaining guest and employee satisfaction and achieving operating budgets.

Key Responsibilities

• Manage daily department operations to safeguard property, staff, and guests.
• Maintain all legally required logs, certifications, and documents.
• Train staff on emergency procedures and implement accident and fire prevention protocols.
• Conduct property-wide hazard and risk assessments, including OSHA/SAFETY audits and incident tracking.
• Develop detailed property "shut down" procedures to ensure security.
• Ensure compliance with all applicable laws and safety regulations.
• Oversee key control guidelines and develop monthly checklists for CCTV, alarmed doors, and duress alarms.
• Conduct regular patrols encompassing all property areas, including inspection of recording systems.
• Follow the Duty of Care process for guest and employee protection.
• Investigate and follow up on unusual activities impacting guest and employee well-being.
• Handle complaints, disputes, grievances, and conflicts.
• Implement action plans to monitor and control risk.
• Oversee all loss prevention operations, including patrols, emergency response, investigations, shipping/receiving, and electronic key systems.
• Guide the Accident Prevention Committee and oversee the first aid program.
• Manage the claims process and protect company assets by monitoring General Liability and Worker's Compensation cases.
• Communicate safety procedures and ensure employee understanding.
• Foster teamwork and collaboration with other departments.
• Provide personal assistance and support to colleagues and guests.
• Serve as a role model for appropriate professional behavior.
• Utilize interpersonal skills to lead and influence others, advocating sound decision-making with honesty and integrity.
• Meet daily quality standards and customer expectations.
• Identify educational needs and develop training programs.
• Inspect and critique department performance to maintain professionalism and service levels.
• Provide exceptional service to ensure customer satisfaction and retention.
• Analyze information and solve problems effectively.
• Develop liaisons with local law enforcement and emergency services.
• Inform and update executives and peers on relevant matters.
• Communicate information effectively through various channels.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience. Specific educational requirements include either a high school diploma or GED with 4 years of experience in security/loss prevention or a related professional area, OR a 2-year degree from an accredited university in Criminal Justice or a related major with 2 years of experience in security/loss prevention or a related professional area.

Work Environment and Details

This is a full-time position based in Medina, within the Central Area District. The role requires a commitment to protecting hotel assets and ensuring the safety and satisfaction of guests and employees.