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About the Role

2P Perfect Presentation is seeking a dedicated Technical Support Engineer to join their team in Riyadh. This full-time position involves providing essential technical support and operational monitoring for SMS, API, and Value-Added Services (VAS) platforms. The role requires strong troubleshooting abilities and experience in a customer-facing support environment.

Company Overview

Since 2004, 2P Perfect Presentation has been a key player in Saudi Arabia's ICT sector, delivering integrated technology solutions designed to facilitate digital transformation and enhance operational efficiency for organizations. The company leverages its expertise and specialized business units to provide comprehensive end-to-end solutions.

Key Responsibilities

• Provide first-line and second-line technical support to customers via phone, email, and designated support channels.
• Serve as the primary point of contact for customer inquiries, incidents, and complaints.
• Troubleshoot and resolve issues related to SMS services, SMPP connections, APIs, and web-based platforms.
• Monitor application performance, availability, and service health across production environments.
• Conduct application testing, performance tuning, and incident resolution activities.
• Assist customers during the onboarding process, guiding them through service activation and usage.
• Investigate customer complaints, identify root causes, and implement effective solutions.
• Generate and analyze reports using SQL queries and database tools.
• Prepare technical documentation, user guides, and support reports.
• Perform 24/7 monitoring of VAS SMS Gateways and escalate critical issues as required.
• Collaborate with internal technical teams to ensure service continuity and customer satisfaction.
• Maintain accurate customer records and service logs.

Required Qualifications and Skills

Candidates should possess:

• A Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Experience in Technical Support, Application Support, Service Desk, or Customer Support roles.
• Strong knowledge of SQL databases and reporting.
• Experience supporting enterprise applications and customer-facing systems.
• Proficiency in Technical Support & Customer Service.
• Experience with Incident Management & Problem Management.
• Familiarity with SMS Platforms & VAS Services.
• Knowledge of SMPP Protocols & API Integrations.
• Skills in SQL Database Querying & Reporting.
• Experience in Application Monitoring & Performance Tuning.
• Strong Troubleshooting & Root Cause Analysis capabilities.
• Ability to prepare Technical Documentation & Reporting.
• Experience in Service Desk / Helpdesk Operations.
• Strong Communication & Customer Handling Skills.

Preferred Qualifications

• Experience supporting SMS Gateways, SMPP, or Messaging Platforms.
• Knowledge of ITIL Incident & Problem Management practices.
• Experience working in a 24/7 operations environment.
• Familiarity with Linux and application log analysis.
• Experience within the Telecommunications or VAS industry.

About the Role

Majestic International Company is seeking a Cluster Security Account Manager to oversee service delivery, operational performance, security operations, client relationships, and workforce management across multiple sites within the Riyadh Region. This full-time position requires a candidate with 5-10 years of experience to serve as the primary client contact, ensuring contractual obligations, service levels, compliance, and operational objectives are met while upholding high safety and security standards.

Company Overview

Majestic International Company is part of Majestic International Group, established in 1986 with a global presence. The company has diversified from defense into strategic sectors supporting national development. Its operations are guided by principles of discipline, excellence, adaptability, and teamwork, aiming to deliver exceptional value. Majestic International Company invests in advanced technical capabilities, specialized skills, and intelligent technology to provide high-performing, efficient, and premium services within a culture that values performance, innovation, and continuous improvement.

Key Responsibilities

• Serve as the primary liaison between clients and operational teams for the assigned cluster.
• Develop and maintain strong, long-term client relationships through proactive engagement and service excellence.
• Manage client expectations, address escalations, and ensure timely resolution of operational issues.
• Lead business reviews, performance meetings, and operational discussions with stakeholders.
• Ensure achievement of all contractual commitments, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs).
• Oversee daily operations and security activities across multiple sites within the cluster.
• Drive operational efficiency, service excellence, and continuous improvement initiatives.
• Monitor performance metrics and implement corrective actions as needed.
• Coordinate emergency response activities and provide operational support outside standard business hours when required.
• Ensure site procedures, operational documentation, and contingency plans are current and effective.
• Maintain effective security procedures and ensure compliance with security standards and client requirements.
• Investigate incidents, monitor corrective actions, and implement preventive measures to mitigate risks.
• Lead recruitment, onboarding, training, coaching, and development of personnel.
• Conduct performance reviews and support employee engagement and retention.
• Manage staffing plans to ensure adequate coverage across all sites.
• Promote a culture of accountability, professionalism, and customer-focused service.
• Maintain accurate personnel records, certifications, training records, and compliance documentation.
• Ensure compliance with company policies, contractual obligations, security requirements, and regulatory standards.
• Review operational reports, incidents, audits, and performance data to identify improvement opportunities.
• Track corrective actions and ensure timely closure of operational issues.
• Prepare and present management reports, business reviews, and performance updates.
• Manage inventory, uniforms, equipment, and operational assets across the cluster.

Qualifications and Requirements

• Saudi National (Required).
• Bachelor's degree in Business Administration, Operations Management, Security Management, or a related field.
• Minimum of 5 years of experience in account management, operations management, security services, facilities management, or a similar multi-site leadership role.
• Proven experience managing client relationships and service delivery contracts.
• Demonstrated experience in the security industry and security operations is required.
• Strong leadership skills with experience managing large teams across multiple locations.
• Excellent communication, stakeholder management, and problem-solving abilities.
• Strong analytical and reporting capabilities.
• Valid Saudi driving license and willingness to travel within Riyadh and other locations as required.

Preferred Skills

• Experience managing large-scale multi-site operations.
• Strong understanding of contract management, KPIs, SLAs, and compliance requirements.
• Knowledge of security operations, incident management, emergency response, and security risk mitigation.
• Excellent organizational, planning, and project management skills.
• Proficiency in Microsoft Office and reporting systems.

Work Location and Additional Information

This role is based in Riyadh, Saudi Arabia. Candidates must be Saudi Nationals and eligible to work in Riyadh. Preference will be given to candidates with a proven background in security operations and multi-site security services management.

About the Role

AtkinsRéalis is seeking a Design Manager – Landscape for a full-time position in Riyadh. This role is responsible for overseeing and managing all landscape design activities within a Project Management Consultancy (PMC) environment, ensuring alignment with client requirements, project objectives, and regulatory standards. The position requires a minimum of 10 years of experience.

Role Overview and Responsibilities

The Design Manager – Landscape will lead and manage all landscape design activities from concept through detailed design and construction support. This includes coordinating landscape design with multidisciplinary teams such as architectural, civil, utilities, infrastructure, and MEP. A key aspect of the role involves reviewing and validating landscape design submissions from consultants to ensure compliance with project scope, quality standards, and regulations. The manager will ensure design integration across disciplines through regular design reviews and clash detection processes, and develop, monitor, and manage the landscape design program aligned with overall project timelines.

Expert input will be provided on landscape design elements including planting strategies, irrigation, grading, drainage, and hardscape. The role involves reviewing landscape concepts for functionality, sustainability, and aesthetic quality, ensuring the use of appropriate plant species (native, climate-appropriate, low-maintenance), and assessing environmental impact, soil conditions, hydrology, and long-term maintainability. Verification of sustainable design solutions, including water efficiency and green infrastructure, is also a core responsibility. The Design Manager will liaise with clients, authorities, and stakeholders for design approvals and compliance, and participate in technical meetings with consultants and contractors to resolve design issues. Support for project reporting by providing updates on landscape design progress and risks, monitoring design changes and their impact on cost, schedule, and quality, and supporting value engineering exercises for landscape elements without compromising quality are also expected.

Furthermore, the role includes identifying and mitigating design-related risks and technical challenges, providing technical support during construction phases (responding to RFIs and reviewing shop drawings), overseeing landscape implementation to ensure design intent is maintained, and monitoring site progress related to landscaping and coordinating with supervision teams.

Qualifications and Experience

Candidates must possess a Bachelor's or Master's degree in Landscape Architecture or a related field. A minimum of 12–15+ years of experience is required, with significant exposure to design management and landscape projects. Proven experience in PMC, consultancy, or large-scale infrastructure/urban development projects is essential.

Required Skills and Knowledge

Strong knowledge of Landscape design principles, urban design, irrigation, grading, drainage, sustainability practices, and design coordination across disciplines is necessary. The role demands strong leadership and team management skills, along with excellent coordination and stakeholder management abilities. Proficiency in design and coordination tools such as AutoCAD, BIM, and GIS is required. A solid understanding of international standards, codes, and authority requirements is also a prerequisite. Candidates should possess strong problem-solving and decision-making skills, with the ability to balance design quality, cost, and constructability.

Role Focus and Approach

This position acts as a client representative for landscape design oversight, rather than a primary designer. The focus is on review, governance, integration, and delivery assurance, ensuring that consultants deliver coordinated, buildable, and compliant landscape designs.

Work Environment

This is a full-time position based in Riyadh.