Reservations Manager (Saudi National)

About Accor

Accor is a global hospitality group comprising over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The company focuses on creating positive and memorable experiences for customers, colleagues, and the planet, embodying a vision of responsible hospitality.

Role Overview

Accor is seeking a Reservations Manager (Saudi National) to join its team in Makkah. This full-time role is responsible for the efficient operation of the reservations function, ensuring high standards of customer service, and contributing to the hotel's commercial objectives. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Manage the daily operations of the Reservations Department.
• Lead, supervise, train, and develop Reservations Team Members.
• Monitor room inventory, occupancy levels, and booking trends to maximize revenue.
• Develop and implement strategies to increase occupancy and room revenue.
• Prepare occupancy forecasts, revenue reports, and performance analyses for management.
• Manage room allocations, rate structures, allotments, and availability across all distribution channels.
• Coordinate group reservations and special accommodation requests.
• Identify and manage overbooking risks, implementing appropriate solutions.
• Collaborate with Front Office, Sales, Revenue, Food & Beverage, and other operational departments.
• Ensure all reservations inquiries are handled professionally and meet established service standards.
• Maintain accurate records and reporting related to reservations performance, travel agencies, and corporate accounts.
• Conduct regular reviews of booking patterns and market conditions to identify revenue opportunities.
• Participate in budgeting processes and departmental planning activities.
• Ensure compliance with company policies, health and safety requirements, and service standards.

Qualifications and Experience

• A Saudi National.
• 5-10 years of experience in reservations management within the hospitality sector.
• Demonstrated ability to lead and develop a team.
• Strong understanding of revenue management principles and distribution channels.
• Proficiency in preparing forecasts, reports, and performance analyses.
• Excellent customer service and communication skills.
• Ability to work collaboratively with various hotel departments.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia. The role involves working within a dynamic hotel environment as part of the Accor network.

Application Process

Interested candidates are invited to apply for this role to contribute to the hotel's operational and commercial success.