Sales & Business Development Manager

About the Role

Al Khozama Investment is seeking a Sales & Business Development Manager to lead commercial growth for Alain Ducasse Chocolate Paris in Riyadh and across Saudi Arabia. This full-time role focuses on developing strong B2C and B2B relationships while upholding the brand's high standards. The manager will be responsible for translating craftsmanship, hospitality, and strategic partnerships into sustainable business results.

Key Responsibilities

• Proactively identify, approach, and develop corporate gifting and partnership opportunities with businesses, luxury hotels, embassies, government entities, event planners, premium brands, and VIP clients.
• Manage the entire sales process, from prospecting and meetings to tailored proposals, negotiation, conversion, fulfilment coordination, and after-sales follow-up.
• Develop key accounts, repeat gifting programs, seasonal campaigns, and maintain a qualified sales pipeline.
• Develop commercial plans, budgets, forecasts, and sales targets, monitoring revenue, margins, conversion, average transaction value, and profitability.
• Maintain accurate CRM records, account plans, pipeline reports, and sales forecasts, identifying new channels and growth opportunities.
• Coordinate with production, coordination, marketing, and finance teams to ensure accurate and profitable order delivery.
• Champion outstanding boutique and café guest experiences, product storytelling, merchandising, and premium gifting presentation.
• Build trusted client relationships and ensure discreet, personalized handling of VIP and corporate requirements.
• Partner with marketing and Alain Ducasse stakeholders on launches, events, and brand-aligned activations.
• Coach and inspire customer-facing colleagues on product knowledge, relationship-building, and sales execution.
• Collaborate with the Café & Retail Manager to align daily operations with commercial priorities.

Key Performance Indicators

• Revenue and gross margin performance against approved targets.
• Qualified B2B pipeline, conversion rates, and acquisition of new accounts.
• Revenue generated from corporate gifting and repeat accounts.
• Customer retention, adherence to brand standards, and team performance.

Experience and Qualifications

Candidates should possess 5-10 years of relevant experience in sales and business development, preferably within the luxury retail or hospitality sector. The role requires a proven ability to manage complex sales processes and develop strategic partnerships.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic environment focused on luxury brand representation and commercial growth.