Senior Partner Account Manager

About Napster

Napster, established in 1999, initially aimed to democratize access to music. The company now focuses on democratizing access to expertise in the AI era, developing embodied, multimodal AI agents. These agents are designed to engage employees and customers through video presence, voice, and text, integrating institutional knowledge into interactions to enhance user experience and improve business outcomes.

Role Overview

Napster is seeking a Senior Partner Account Manager to manage and expand channel and strategic partner relationships across KSA, with collaboration across MENA. This full-time role involves serving as the primary contact for a portfolio of partners, driving engagement, developing joint pipelines, and coordinating internal resources to ensure partner enablement and commercial success. The Senior Partner Account Manager will work closely with Sales, Solutions Engineering, Professional Services, and Partner Marketing to identify opportunities, advance deals, and grow revenue. The position requires strong relationship management, commercial discipline, and a hands-on approach to partner success, with 5-10 years of experience.

Key Responsibilities

• Manage day-to-day relationships with assigned channel and strategic partners in KSA.
• Act as the primary point of contact for partner needs, requests, and escalations.
• Establish regular partner cadence calls, pipeline reviews, and quarterly business reviews.
• Cultivate relationships with partner stakeholders, from sales teams to executive leadership.
• Drive partner-sourced and partner-influenced pipeline and revenue growth.
• Collaborate with partners to identify opportunities, map target accounts, and support joint sales pursuits.
• Maintain visibility of partner pipelines, opportunities, next steps, and blockers.
• Ensure consistent follow-through on joint business plans and commercial commitments.
• Oversee partner onboarding and activation, ensuring partners have necessary knowledge, tools, and support.
• Coordinate sales and technical enablement with internal teams.
• Identify gaps in partner readiness and implement actions to improve engagement and productivity.
• Help partners develop confidence and capability in positioning and selling Napster solutions.
• Serve as the central coordination point between partners and Napster's internal teams.
• Engage Sales, Solutions Engineering, Professional Services, and other resources to support partner opportunities.
• Coordinate joint marketing activities, campaigns, and partner investments with Partner Marketing.
• Resolve operational challenges and ensure timely partner support.
• Track partner performance against pipeline, revenue, and activation goals.
• Provide regular updates on partner activity, opportunities, risks, and priorities.
• Identify opportunities to strengthen engagement and expand existing partner relationships.

Candidate Profile

The ideal candidate will be a trusted point of contact for partners, providing support, resources, and assistance in progressing opportunities. This role requires building strong relationships, maintaining a consistent operating cadence, and ensuring partner commitments translate into action. The candidate should possess a clear understanding of partner account activities, pipeline origins, and necessary next steps. Ownership of partner success, connecting relevant individuals, removing obstacles, and enabling partners to become productive, revenue-generating extensions of Napster are key attributes.

Performance Measures

• Partner-sourced and partner-influenced pipeline and revenue.
• Partner activation, engagement, and productivity levels.
• Consistency of partner cadence calls and business reviews.
• Pipeline progression and partner-led deal execution.
• Effective coordination of enablement, marketing, and internal resources.
• Partner satisfaction and strength of relationships.

Company Culture

Napster fosters a culture that values impact, creativity, and collaboration. The company encourages individuals who are invigorated by its values and driven to contribute to technological innovation. Napster embraces diversity of backgrounds and experiences, providing equal opportunity for all applicants and employees, and aims to build a company that reflects a global audience.