Services Renewal Account Manager (Saudi Arabia)📣 Job Ad
in Oracle
about 3 hours ago
| Contract Type | Full-time | |
| Workplace type | Remote | |
| Location | Saudi Arabia |
About the Role
Oracle is seeking a Services Renewal Account Manager to join our team in Saudi Arabia. This full-time position focuses on ensuring the timely renewal of Hardware and Software support contracts for medium to large-sized customers. The role involves acting as a trusted advisor to clients, educating them on Oracle's business practices and contractual implications, and ensuring a comprehensive understanding of our Support Services portfolio. A key aspect of this role is proactively managing and mitigating cancellation risks to retain the existing customer base.
Key Responsibilities
- Manage and ensure the timely renewal of Hardware and Software support contracts for customers within an assigned territory.
- Educate customers on Oracle's business practices and associated contractual implications.
- Ensure customers are fully aware of and understand Oracle's Support Services portfolio.
- Proactively manage and mitigate risks associated with contract cancellations to retain the existing contract base.
- Identify and pursue win-back opportunities from customers whose support contracts were previously cancelled or not attached at the point of sale.
- Grow the available territory by selling value-added services, including Extended Support or DDR Services, where applicable.
- Manage exceptions and address customer issues that may delay or inhibit contract renewals.
- Accurately forecast business targets and identify opportunities within the assigned territory.
- Identify and transfer high-potential leads to sales representatives for top-tier opportunities.
- Act as a Customer Success Manager, focusing on improving Customer Satisfaction (CSAT) and increasing Oracle's wallet share within accounts.
Qualifications and Experience
- Proven experience in managing and renewing customer support contracts.
- Demonstrated ability to educate customers on complex business practices and contractual terms.
- Experience in proactively identifying and mitigating customer churn risks.
- A track record of successfully selling value-added services to expand customer accounts.
- Experience in managing and resolving customer issues that impact contract renewals.
- Strong forecasting capabilities for business targets and opportunities.
- Experience in identifying and qualifying leads for sales teams.
- A customer-centric approach focused on driving customer success and satisfaction.
- 5-10 years of relevant experience.
Required Skills
- Exceptional oral and written communication skills.
- Proficiency in objection handling.
- Strong result orientation and a drive to achieve targets.
- Customer Success Management expertise.
Work Context
This is a full-time position based in Saudi Arabia. The role operates at the IC3 career level.
Requirements
- Requires 5-10 Years experience
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