ممثل خدمة عملاء (كول سنتر)

Join Our Team as a Call Center Executive!
At Saudi Arabia Sotheby’s International Realty, the largest luxury Real Estate brokerage in the KSA, we are excited to offer a fantastic opportunity for a customer-focused Call Center Executive to join our team in Riyadh.

About Us:
Saudi Arabia Sotheby’s International Realty is recognized as a leader in luxury real estate globally and consistently ranks as one of the highest volume producing affiliates in the Sotheby’s International Realty network.

Key Responsibilities:

• Manage inbound and outbound calls professionally.
• Address customer inquiries and provide accurate information.
• Resolve customer complaints and escalate issues when necessary.
• Maintain a positive and empathetic approach toward customers.
• Document customer interactions and update records accurately.
• Adhere to communication scripts and company guidelines.
• Meet performance metrics such as response time and customer satisfaction.
• Collaborate with team members for seamless service delivery.

Requirements:

• High school diploma or equivalent; bachelor’s degree preferred.
• Proficiency in both Arabic and English.
• Previous experience in a call center or customer service role is preferred.
• Excellent verbal communication skills.
• Strong problem-solving abilities.
• Willingness to work under pressure and during shifts, including weekends.
• Familiarity with CRM systems is an advantage.

If you are passionate about customer service and eager to join a prestigious company, we invite you to apply and become a part of our dedicated team!