Guest Experience Expert📣 إعلان

Guest Experience Expert at W Hotels, Riyadh

W Hotels, a brand within Marriott International, is seeking a Guest Experience Expert to join our team in Riyadh. This full-time position is suitable for candidates with 0-1 years of experience who are dedicated to delivering exceptional and memorable guest experiences.

Role Purpose

The Guest Experience Expert is responsible for creating a unique and memorable stay for guests, extending beyond routine check-in and check-out processes. This role involves taking initiative to provide a comprehensive range of services that guide guests throughout their entire visit, ensuring all interactions contribute to a positive and seamless experience.

Key Responsibilities

• Processing operational needs efficiently.
• Addressing guest requests promptly and effectively.
• Completing required reports accurately.
• Sharing highlights and recommendations regarding the local area.
• Ensuring that all transactions are integrated as part of the overall guest experience.

Work Environment and Professional Expectations

Success in this role requires creating a safe workplace, adhering to company policies and procedures, maintaining confidentiality, and protecting company assets. Professionals in this position are expected to uphold quality standards and ensure a professional uniform, personal appearance, and communication at all times. Guest Experience Experts will be on their feet and moving around, requiring the ability to stand, sit, or walk for extended periods. The role also involves a hands-on approach, including the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Company Culture and Commitment

At Marriott International, we are committed to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. W Hotels' mission is to Ignite Curiosity, Expand Worlds. Our culture and service philosophy, "Whatever/Whenever," focuses on bringing our guests' passions to life. We seek individuals who are original, innovative, and always looking towards the future of what's possible.

Qualifications and Experience

• 0-1 years of experience in a related field.
• Ability to follow company policies and procedures consistently.
• Demonstrated commitment to maintaining confidentiality and protecting company assets.
• Capacity to uphold quality standards and maintain professional appearance and communication.
• Physical ability to perform job duties, including extended periods of standing, sitting, or walking, and light lifting (up to 10 pounds).