Mgr InRoom Dining📣 إعلان

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Manager for In-Room Dining to oversee daily operations in Riyadh. This full-time position requires 5-10 years of experience and focuses on ensuring guest satisfaction while managing operational budgets and supporting the culinary team.

Operational Management

This role is responsible for the daily operations of Room Service. Key duties include directing, training, and assisting employees to adhere to established standards for food and beverage delivery to guestrooms and hospitality suites. The position ensures that property policies are administered fairly and consistently, and that staff are informed of areas needing attention with appropriate follow-up.

• Supervise and manage employees, overseeing all day-to-day operations.
• Understand employee positions sufficiently to perform duties in their absence.
• Communicate areas needing attention to staff and ensure follow-through.
• Supervise daily shift operations, ensuring compliance with all Room Service policies, standards, and procedures.
• Adjust staffing levels to meet guest service, operational needs, and financial objectives.

Team Leadership and Development

The Manager will lead the Room Service team by utilizing interpersonal and communication skills to influence and encourage others. This includes advocating for sound financial and business decisions, demonstrating honesty and integrity, and leading by example. Building mutual trust, respect, and cooperation among team members is essential, as is serving as a role model for appropriate behaviors.

• Provide guidance and direction to subordinates, setting performance standards and monitoring performance.
• Develop specific goals and plans to prioritize, organize, and accomplish work.
• Ensure and maintain employee productivity levels.
• Communicate performance expectations in accordance with job descriptions.
• Establish and maintain open, collaborative relationships with employees.
• Observe service behaviors of employees and provide feedback for improvement.

Financial Oversight and Guest Experience

This position involves managing the department's controllable expenses to achieve or exceed budgeted goals, requiring an understanding of budgets, operating statements, and payroll progress reports. A key focus is ensuring exceptional customer service by providing services that exceed guest expectations for satisfaction and retention. This includes improving service through communication, feedback, and individual coaching, and empowering employees to deliver excellent customer service.

• Manage day-to-day operations, ensuring quality standards and meeting customer expectations.
• Interact with guests to obtain feedback on product quality, service levels, and overall satisfaction.
• Handle guest problems and complaints effectively.

Human Resources and Additional Duties

The role includes conducting human resource activities such as identifying developmental needs of others and providing coaching or training. Supporting departmental orientation programs for new hires and training staff on cash handling and credit policies are also key responsibilities. Employees are encouraged to provide feedback, and an open-door policy is maintained to address concerns.

• Identify educational needs and develop training programs.
• Train staff and monitor adherence to cash handling and credit policies.
• Solicit employee feedback and review satisfaction results.
• Provide information to supervisors, co-workers, and subordinates.
• Analyze information and evaluate results to solve problems.
• Recognize good quality products and presentations.

Qualifications and Experience

This position requires a minimum of 5 to 10 years of relevant experience. The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a thorough understanding of food and beverage operations and financial management within a hospitality context.