PMO Director Government Services📣 إعلان

About the Role

RAWAJ is seeking a PMO Director to lead its Project Management Office, focusing on the government services and process facilitation sector. This full-time position is based in Riyadh, Saudi Arabia. The successful candidate will be responsible for driving the delivery of strategic and transformation initiatives aligned with organizational objectives.

Role Overview

The PMO Director will oversee enterprise-wide projects spanning digital transformation, operational excellence, service expansion, customer experience, and governance. The primary goal is to ensure all initiatives are delivered on time, within budget, and in alignment with corporate priorities. This role requires a strategic leader capable of managing a diverse project portfolio and fostering a culture of successful project delivery.

Key Responsibilities

• Establish, lead, and continuously improve the enterprise PMO framework, governance model, delivery methodology, and reporting standards.
• Manage the organization’s portfolio of strategic projects across operations, customer service, technology, finance, and shared services.
• Oversee the planning and execution of business transformation, digitalization, and operational improvement initiatives.
• Collaborate with senior leadership to prioritize projects based on strategic value, business impact, risk, and resource availability.
• Develop executive-level dashboards, portfolio reports, and performance updates for senior management.
• Monitor project progress, identify risks and issues, and ensure timely mitigation and resolution.
• Manage project budgets, resource allocation, timelines, and vendor performance.
• Ensure project governance, documentation, approvals, and reporting align with internal policies and regulatory requirements.
• Promote PMO best practices, including Agile, waterfall, and hybrid delivery models.
• Lead, coach, and develop project managers and PMO team members.
• Drive stakeholder alignment, communication, and change management across business functions.
• Track project benefits, outcomes, and lessons learned to enhance future project delivery.

Qualifications and Experience

• Bachelor’s degree in Engineering, Information Technology, Business Administration, or a related field; a Master’s degree is preferred.
• A minimum of 12-15 years of overall project management experience.
• At least 5 years of experience leading or managing an enterprise PMO.
• Proven experience delivering large-scale transformation, digitalization, technology, or operational excellence projects.
• Mandatory PMP certification.
• Additional certifications such as PgMP, PRINCE2, PMI-ACP, or Lean Six Sigma are advantageous.
• Strong knowledge of PMO governance, portfolio management, project controls, and executive reporting.
• Experience in government services, visa services, travel, aviation, outsourcing, BPO, customer service, or service operations environments is preferred.
• Demonstrated ability to manage cross-functional projects involving senior stakeholders, external vendors, and multiple business units.

Work Environment

This is a full-time position located in Riyadh, Saudi Arabia. The role involves leading a dynamic team within a company operating in the government services sector.