موظف حجوزات📣 إعلان

في فندق الدانة مكة

منذ يومان

	الراتب	4,000 / شهرياً
	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	مكة المكرمة

Join Our Team as a Reservations Agent!
At M Hotel Al Dana Makkah, we are seeking a dedicated Reservations Agent to be the first point of contact for our guests looking to make room reservations. In this pivotal role, you will be responsible for providing exceptional customer service while assisting guests with their booking inquiries and ensuring the accuracy and efficiency of the reservation processes.

Key Job Responsibilities:

Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
Provide information about room availability, rates, and hotel amenities.
Ensure accurate and efficient processing of guest reservations.
Address guest inquiries and concerns related to bookings and accommodation.
Verify guest information and payment details to confirm reservations.
Offer assistance and recommendations to guests based on their preferences and needs.
Promote special offers, packages, and discounts to enhance the guest experience.
Maintain up-to-date knowledge of hotel policies, procedures, and room types.
Collaborate with the reservations team to ensure accurate room inventory management.
Assist with group reservations and bookings as needed.
Uphold a high standard of customer service and professionalism in all interactions.
Participate in ongoing training to improve reservation skills and knowledge.
Operate in a safe and environmentally friendly manner and adhere to health and safety procedures.

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وظائف مشابهة

موظف حجوزات

📣 إعلانجديدة

فنادق ومنتجعات فيرمونت

دوام كامل

Join our team as a Reservations Specialist at Fairmont Hotels & Resorts!
As a key member of our guest services team, you will consistently offer exceptional, friendly, and engaging service that ensures an outstanding guest experience.

Responsibilities:

Maximize revenue through upselling and providing the best selection for guests.
Update reservations and ensure a seamless check-in and check-out process.
Respond to telephone and email inquiries promptly.
Assist guests with hotel facilities in a friendly and informative manner.
Take ownership of guest requests and ensure proper follow-up.
Follow departmental policies and procedures while maintaining service standards.
Recommend property facilities and assist guests with special requests.
Manage room reservation requests and update accurate information in the system.
Perform other duties as assigned.

Qualifications:

Proficient in Microsoft Windows applications.
Team player with a focus on guest needs, maintaining a calm and courteous disposition.
Guest-focused personality with previous experience being an asset.
Preferred familiarity with Opera or similar systems.
Strong interpersonal and problem-solving skills.
Fluency in both Arabic and English is required.

Why Work for Fairmont?
At Fairmont, we celebrate diversity and inclusivity, supporting you to grow and learn every day. This is your opportunity to be part of a team that aims to imagine tomorrow's hospitality and provide remarkable experiences across our luxurious locations.

2-5 سنة