وظائف مسؤول حجوزات في مكة المكرمة

Join Our Team as a Reservation Agent!
At Rayhaan Hotels & Resorts, we pride ourselves on offering luxurious accommodations that respect and reflect our guests' values. As a Reservation Agent, you will play a key role in ensuring a seamless and enjoyable experience for our guests.

Responsibilities:

• Answer phone inquiries within 3 rings using the company-approved greeting and handling reservations scripts.
• Process reservations accurately within our property management system.
• Follow up on reservation confirmations, modifications, and cancellations while ensuring compliance with standard operating procedures.
• Maintain accurate records of all interactions and reservation requests.
• Stay informed of hotel facilities and promotions to assist guests effectively.
• Participate in training programs focusing on up-selling and cross-selling to increase hotel revenue.
• Comply with all health, safety, and environmental policies.

Skills Desired:

• Strong communication and customer service skills.
• Attention to detail with the ability to manage multiple tasks.
• Knowledge of hotel operations and reservation systems.
• Willingness to learn and adapt in a dynamic environment.