Join Hilton as a Reservations Agent!At Hilton, our Reservations Agents act as the main point of contact for room reservations, delivering exceptional service that profoundly influences our guests' decisions to choose our hotel.
Key Responsibilities:- Act as the first inquiry line for room reservations.
- Convert inquiries into confirmed bookings quickly and efficiently.
- Identify potential sales leads for future business.
- Maintain professional communication standards while ensuring reservations are accurate and meet guest expectations.
- Always uphold the hotel’s brand standards while providing prompt and efficient service.
Ideal Candidate Profile:- A passion for exceptional customer service.
- Professional telephone manner and strong communication skills.
- Excellent organizational and administrative skills.
- Intermediate level of computer proficiency.
Desirable Qualifications:- Prior experience in a reservations setting.
- Tertiary education or collegiate-level degree.
About Hilton:Hilton is a premier global hospitality company, striving to create remarkable guest experiences across our worldwide brands. We are committed to a culture of warmth and excellence, served by our talented team members.
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