Network Operations Center Engineer📣 إعلان

About the Role

Throne Solutions is seeking a highly skilled Network Operations Center (NOC) Engineer – L2/L3 for a freelance contract position based in Riyadh. This role is designed for experienced professionals focused on maintaining the availability, performance, and reliability of enterprise network infrastructure through advanced technical support and issue resolution.

Key Responsibilities

• Monitor and manage enterprise network infrastructure using Network Monitoring Systems (NMS) to ensure maximum uptime and service availability.
• Perform advanced Level 2 and Level 3 troubleshooting for LAN, WAN, WLAN, VPN, Internet, and Data Center networking environments.
• Diagnose and resolve routing, switching, MPLS, and WAN connectivity issues within defined SLA targets.
• Handle escalated incidents from Level 1 support engineers and perform detailed Root Cause Analysis (RCA) for recurring network issues.
• Configure, maintain, and support Cisco routers, switches, firewalls, VPN gateways, and wireless infrastructure.
• Execute approved network change requests, firmware upgrades, security patching, and preventive maintenance activities.
• Monitor network performance, bandwidth utilization, latency, and device health, recommending optimization and capacity improvements.
• Collaborate with Internet Service Providers (ISPs), hardware vendors, and internal technical teams to resolve infrastructure-related issues.
• Support network performance tuning, infrastructure upgrades, and continuous service improvement initiatives.
• Maintain accurate technical documentation, network topology diagrams, asset inventory, configuration backups, operational procedures, and incident reports.
• Participate in planned maintenance activities with minimal impact on business operations.
• Adhere to ITIL best practices for Incident, Problem, Change, and Configuration Management.
• Provide technical mentoring and guidance to junior NOC engineers as required.
• Participate in a 24x7 shift rotation and provide on-call support for critical production incidents.

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related discipline.
• 5–8 years of hands-on experience in a Network Operations Center (NOC) or Enterprise Network Support environment.
• Proven experience supporting medium to large-scale Cisco enterprise network infrastructure.
• Must be authorized to work in Saudi Arabia.

Technical Skills Required

• Networking Technologies: Cisco Routing & Switching, LAN, WAN, WLAN, MPLS, SD-WAN, VPN (Site-to-Site & Remote Access), TCP/IP, VLANs, Spanning Tree Protocol (STP), EtherChannel, HSRP / VRRP, NAT, Access Control Lists (ACLs), Quality of Service (QoS).
• Routing Protocols: OSPF, BGP, EIGRP.
• Cisco Technologies: Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISR & ASR Routers, Cisco Wireless LAN Controllers (WLC), Cisco ASA & Firepower Firewalls.
• Monitoring & Management Tools: SolarWinds, PRTG, Cisco Prime, ManageEngine OpManager, Nagios, Zabbix.
• Additional Tools: Wireshark, SNMP, Syslog, NetFlow, ServiceNow, Jira, BMC Remedy.
• Preferred Certifications: CCNP Enterprise, CCNA, ITIL Foundation Certification, Cisco SD-WAN Certification, Cisco CyberOps Certification.

Competencies and Work Environment

• Strong analytical and troubleshooting skills with an excellent understanding of enterprise network architecture and operations.
• Ability to manage multiple high-priority incidents in a fast-paced environment.
• Strong documentation, reporting, and communication skills.
• Capacity to work independently and collaboratively within cross-functional teams.
• Customer-focused approach with a commitment to service excellence.
• Willingness to work in a 24x7 shift-based support environment.
• Strong organizational and time management skills.
• This is a contract role requiring onsite presence in Riyadh.