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نوع العقدنوع العقددوام كامل
طبيعة الوظيفةطبيعة الوظيفةبالموقع
الموقعالموقعالرياض
Join SiFi as a Customer Support Specialist!
SiFi is a leading corporate expense management platform dedicated to empowering accounting teams with seamless control over corporate spending. We're looking for a Customer Support Specialist to provide exceptional technical and product-related assistance to our valued customers.

About The Role:
The Customer Support Specialist will diagnose and resolve technical problems, respond to customer inquiries, and ensure that users can effectively utilize SiFi's products and services. This position requires a strong technical aptitude, problem-solving skills, and excellent communication abilities.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat.
  • Diagnose and resolve technical issues related to SiFi's platform.
  • Provide step-by-step guidance for troubleshooting common problems.
  • Document customer interactions and solutions in our CRM.
  • Escalate complex issues to the engineering or product teams as needed.
  • Follow up with customers to ensure issue resolution and satisfaction.
  • Contribute to support documentation and knowledge base articles.
  • Stay updated with SiFi's product changes and technical specifications.

Requirements:
  • Bachelor's degree in a technical field (Computer Science, IT) or equivalent experience.
  • 1+ year of experience in a technical support role, preferably in software or FinTech.
  • Strong technical aptitude and problem-solving skills.
  • Excellent verbal and written communication skills in English and preferably Arabic.
  • Familiarity with troubleshooting software and web applications.
  • Good understanding of basic networking concepts.

متطلبات الوظيفة

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وظائف مشابهة

أخصائي خدمة عملاء

📣 إعلان

شركة أثاث لاند

دوام كامل
Join Our Team as a Customer Service Supervisor!
At FURNITURE LAND CO., a leader in the home and office furniture sales industry, we are dedicated to enhancing the customer experience through exceptional pre- and post-sale services. We invite driven individuals to apply for the role of Customer Service Supervisor in Riyadh.

Primary Responsibilities:
  • Oversee daily operations of the customer service department to ensure a superior customer experience.
  • Lead the customer service team, addressing and resolving customer inquiries and issues.
  • Monitor customer reception in showrooms, ensuring courteous and professional interactions.
  • Manage exchange and return processes according to company policy.
  • Provide training to customer service staff on product knowledge and customer handling.
  • Coordinate with sales, warehouse, and logistics for efficient post-sale services.
  • Document and analyze customer feedback for continuous service improvement.
  • Prepare regular reports on team performance and customer satisfaction.

Requirements:
  • High school diploma required; university degree in Business Administration or a related field preferred.
  • At least 1 year of customer service experience, ideally in retail or furniture sector.
  • Strong communication skills with an ability to engage a diverse range of customers.
  • Proficient in MS Office and Customer Relationship Management systems.
  • Calm, polite personality with capabilities in problem-solving and time management.

Benefits:
  • 2 days off per week.
  • Monthly bonuses based on target achievements.
  • Annual salary increase upon contract renewal.
  • 21 days of annual leave.
  • Eligibility for medical insurance covering premier hospitals regionally.

breifcase0-1 سنة

locationالرياض

منذ 7 أيام