أخصائي خدمة عملاء📣 إعلان

Join RedBox Technologies as a Customer Service Specialist! Our company is a leading player in the logistics industry in Saudi Arabia, dedicated to transforming the delivery experience with innovative smart locker solutions.

As a Customer Service Specialist, you will be pivotal in ensuring customer satisfaction and loyalty. Your main responsibilities include:

• Responding promptly to customer inquiries via phone, email, or chat.
• Providing accurate information regarding products, services, and order statuses.
• Addressing complaints and issues with professionalism and empathy.
• Collaborating with other departments to resolve customer concerns effectively.
• Maintaining accurate records of customer interactions and transactions.
• Identifying opportunities for process improvements.
• Staying updated with company policies and procedures.
• Contributing to a positive team environment.

Requirements:

• Bachelor's degree in business, communications, or a related field.
• Proven experience in customer service, preferably in logistics or e-commerce.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with attention to detail.
• Ability to work in a fast-paced environment.

Benefits: We offer private health insurance and a performance bonus to our team members.

Join SiFi as a Customer Support Specialist!
SiFi is a leading corporate expense management platform dedicated to empowering accounting teams with seamless control over corporate spending. We're looking for a Customer Support Specialist to provide exceptional technical and product-related assistance to our valued customers.

About The Role:
The Customer Support Specialist will diagnose and resolve technical problems, respond to customer inquiries, and ensure that users can effectively utilize SiFi's products and services. This position requires a strong technical aptitude, problem-solving skills, and excellent communication abilities.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat.
• Diagnose and resolve technical issues related to SiFi's platform.
• Provide step-by-step guidance for troubleshooting common problems.
• Document customer interactions and solutions in our CRM.
• Escalate complex issues to the engineering or product teams as needed.
• Follow up with customers to ensure issue resolution and satisfaction.
• Contribute to support documentation and knowledge base articles.
• Stay updated with SiFi's product changes and technical specifications.

Requirements:

• Bachelor's degree in a technical field (Computer Science, IT) or equivalent experience.
• 1+ year of experience in a technical support role, preferably in software or FinTech.
• Strong technical aptitude and problem-solving skills.
• Excellent verbal and written communication skills in English and preferably Arabic.
• Familiarity with troubleshooting software and web applications.
• Good understanding of basic networking concepts.

Join Our Team as a Customer Service Supervisor!
At FURNITURE LAND CO., a leader in the home and office furniture sales industry, we are dedicated to enhancing the customer experience through exceptional pre- and post-sale services. We invite driven individuals to apply for the role of Customer Service Supervisor in Riyadh.

Primary Responsibilities:

• Oversee daily operations of the customer service department to ensure a superior customer experience.
• Lead the customer service team, addressing and resolving customer inquiries and issues.
• Monitor customer reception in showrooms, ensuring courteous and professional interactions.
• Manage exchange and return processes according to company policy.
• Provide training to customer service staff on product knowledge and customer handling.
• Coordinate with sales, warehouse, and logistics for efficient post-sale services.
• Document and analyze customer feedback for continuous service improvement.
• Prepare regular reports on team performance and customer satisfaction.

Requirements:

• High school diploma required; university degree in Business Administration or a related field preferred.
• At least 1 year of customer service experience, ideally in retail or furniture sector.
• Strong communication skills with an ability to engage a diverse range of customers.
• Proficient in MS Office and Customer Relationship Management systems.
• Calm, polite personality with capabilities in problem-solving and time management.

Benefits:

• 2 days off per week.
• Monthly bonuses based on target achievements.
• Annual salary increase upon contract renewal.
• 21 days of annual leave.
• Eligibility for medical insurance covering premier hospitals regionally.