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Role Purpose:
The Business Analyst (BA) will play a critical role in enabling enterprise modernization and digital transformation initiatives. The role focuses on studying existing customer journeys, business processes, applications, infrastructure, and IT systems, and translating business priorities into a structured modernization roadmap. The BA will act as a bridge between business stakeholders and IT leadership, ensuring alignment with strategic drivers, regulatory needs, and operational pain points.

Key Objectives:

• Analyze current-state customer journeys, business processes, and IT systems
• Identify pain points, inefficiencies, and technology constraints
• Define future-state journeys and capabilities aligned with business strategy
• Develop a prioritized, business-driven modernization and digital transformation roadmap.

Key Responsibilities:
Business & Customer Journey Analysis:

• Conduct detailed analysis of customer journeys across digital and non-digital channels
• Document current-state (“as-is”) and future-state (“to-be”) customer journeys
• Identify friction points related to performance, availability, usability, and data access
• Align customer journey improvements with business outcomes such as efficiency, scalability, and customer experience

Process & Capability Assessment:

• Analyze end-to-end business processes supporting portfolio management, trading, client relationship management, and digital engagement
• Identify process gaps caused by system limitations, manual workarounds, or lack of integration
• Define required business and IT capabilities to support future operating models

Digital & Modernization Roadmap:

• Define a phased modernization roadmap aligned to business priorities and strategic initiatives
• Performance and scalability improvement
• Governance and analytics enablement
• Support prioritization based on business value, risk, complexity, and dependency analysis

Stakeholder Engagement & Alignment:

• Work closely with business stakeholders, operations teams, and IT leadership
• Facilitate workshops, interviews, and working sessions to capture requirements and priorities
• Translate business needs into clear, actionable requirements and transformation themes
• Ensure alignment between strategic drivers, regulatory needs, and technology initiatives

Key Deliverables:

• Customer Journey Maps (As-Is and To-Be)
• Business Process Models and Capability Maps
• Pain Point and Gap Analysis Reports
• Business-Aligned Modernization & Digital Transformation Roadmap
• High-level requirements and initiative definitions for downstream delivery teams

Required Skills & Experience:
Core Skills:

• Strong experience as a Business Analyst in digital transformation or IT modernization initiatives
• Proven ability to map customer journeys, business processes, and IT landscapes
• Experience working with senior business stakeholders and IT leaders
• Strong analytical, facilitation, and documentation skills

Soft Skills:

• Strong communication and stakeholder management capabilities
• Ability to operate in ambiguous environments and structure complex problems
• Business-first mindset with strong technology appreciation
• Collaborative, facilitative, and outcome-oriented approach