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Join Our Team as a Business Analyst!

At Serviceplan Group Middle East, we are looking for a Business Analyst who will serve as the key link between our clients’ needs and the delivery team’s production. This role is vital in ensuring that we accurately translate business requirements into actionable plans.

Key Responsibilities:

• Gather and document business requirements through interviews, workshops, and process walkthroughs.
• Map existing processes and design practical, implementable workflows.
• Translate business requirements into clear, structured specifications for the delivery team.
• Validate product developments to ensure they address the core issues identified.
• Support the preparation of workshops and facilitate working sessions with client teams.
• Identify potential gaps, contradictions, and risks in requirements prior to delivery.

Qualifications & Experience:

• 3–6 years of experience in a relevant role such as a business analyst or functional consultant.
• Solid requirements engineering skills with the ability to conduct interviews and write clear user stories.
• Experience in process mapping and optimization; adept at identifying and designing improved workflows.
• Preferred background in digital, MarTech, CRM, or marketing operations environments.
• Proficient in clear, structured written communication; your documentation should be practical and useful.
• Client-facing experience is essential; comfort in facilitating sessions and managing client expectations is required.

About Us:
Serviceplan Group is a leading independent agency with headquarters in Munich and 34 offices worldwide. Our mission is driven by ÜberCreativity, which thrives through collaboration across various disciplines and cultures.
If you are passionate, creative, and eager to join a dynamic team, we would love to hear from you!