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Join Our Team as a Call Center Agent!

At Haji Husein Alireza & Co. Ltd., we are committed to providing exceptional customer service. We are looking for a dedicated Call Center Agent to join our team in Jeddah, Makkah. In this role, you will play a vital role in addressing customer inquiries and ensuring satisfaction with our automotive products and services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat regarding automotive products, services, and policies.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Escalate complex issues to appropriate departments or supervisors as needed.
• Maintain up-to-date knowledge of automotive products, promotions, and company policies.
• Document all customer interactions in the company's CRM system for future reference and analysis.

Qualifications:

• 0-2 years of experience in customer service, preferably in a call center environment.
• Experience in the automotive industry is a plus but not required.
• High school diploma or equivalent is mandatory; Associate's degree in Business, Customer Service, or related field is a plus.

We invite Saudi nationals to apply and join our legacy of excellence in providing quality products and services.

Join the Magrabi Health team as a Call Center Agent!
As a fundamental part of our operations, the Call Center Agent is tasked with providing professional and effective communication with our clients. Utilizing MAGRABI's advanced call center technology and software, you will play a crucial role in serving, responding to, and interacting with clients and potential clients, all while adhering to MAGRABI’s standards of service.

Qualifications:

• University graduate
• Previous experience is a must
• Good command of written and spoken English
• Computer skills are essential
• Dual keyboard skills