Sales Engineer📣 Job Ad

Job Summary:
As a Sales Engineer, you will be responsible for combining technical knowledge with sales skills to provide technical support and guidance to the sales team and end customers. You will play a critical role in identifying customer needs, presenting product solutions, and driving sales growth. This position requires a strong technical background, excellent communication skills, and the ability to build and maintain relationships with customers.

Duties and Responsibilities:

• Oversee and supervise all relevant incoming inquiries and tenders efficiently, ensuring the most favorable response is provided to the customer.
• Compile all necessary supportive documents, samples, and submittals, and present them to customers to enhance KSC's opportunities.
• Coordinate with the department's coordinator and demand planning to prepare necessary materials and ensure that customers receive these materials.
• Develop and maintain relationships with key decision-makers and influencers at customer organizations to understand their needs and provide personalized technical solutions.
• Conduct on-site visits and assessments to evaluate customer requirements, propose appropriate solutions, and provide technical guidance and identify opportunities for upselling and cross-selling.
• Observe and analyze competitors' activities, reporting findings to sales management.
• Arrange techno-commercial meetings and offer all available technical support to improve KSC's visibility and presence in the market, following coordination with relevant parties.
• Provide effective and timely reports to management.
• Manage customer relationships in a professional manner.
• Identify and track all related projects, ensuring close follow-up to maximize realization.
• Monitor customer satisfaction levels, particularly the number of customers who are very satisfied.
• Ensure timely collection and clearance of all customer payments to prevent overdue accounts.
• Update the database for all projects accurately through CRM, ensuring data integrity.
• Prevent inaccurate forecasts that could lead to financial costs associated with excess stock.
• Collaborate with the engineering team to communicate customer requirements, gather feedback, and contribute to product development and improvement.
• Participate in training programs, workshops, and industry conferences to enhance technical knowledge and stay updated on product advancements.
• Provide input and insights to the marketing team for the development of technical marketing materials, product documentation, and sales collateral.

Responsibilities:

• Provide general technical support to clients.
• Confident, highly motivated self-starter with a strong desire to achieve results.
• Excellent verbal and written communication skills.
• Strong presentation skills.
• Fluent in English & Arabic.

Qualifications:

• Bachelor’s degree in electrical engineering.
• Strong verbal, written, and interpersonal skills.
• +2 years' experience in electrical field.