After Sales Spare Parts & Components Specialist Location📣 Job Ad

About the Role

Zeppelin Systems GmbH is seeking a customer-focused After Sales Spare Parts & Components Specialist to join their service operations in Al Jubail, Saudi Arabia. This full-time position involves managing spare parts inquiries, coordinating orders, and ensuring efficient logistics and communication with customers.

Key Responsibilities

• Handle all customer inquiries pertaining to spare parts and components.
• Prepare and follow up on quotations and long-term agreements.
• Coordinate order processing with internal teams and external suppliers.
• Issue order confirmations to customers.
• Maintain and update internal databases and relevant documentation.
• Follow up on outstanding payments with customers.
• Prepare shipping documents in accordance with customer and regulatory requirements for EXW shipments.
• Monitor shipments and track airway bills and FCRs.
• Track and follow up on open deliveries.
• Manage rejected materials and prepare OS&D reports.
• Maintain quality-related documentation and register materials in customer systems, such as SAP codes.
• Follow up on quotations with both customers and suppliers.
• Build and maintain strong relationships with customers, internal stakeholders, and third parties.
• Support vendor registration and pre-qualification processes.

Required Qualifications and Experience

• Experience in after sales, order management, or customer service is required.
• Strong communication and organizational skills are essential.
• Proficiency in Excel and SAP is necessary; experience with Ariba is considered a plus.
• Candidates should be reliable, structured, and service-oriented.
• Experience in spare parts or industrial environments is preferred.
• Knowledge of logistics and international shipping processes is advantageous.

Work Environment and Opportunities

This role offers an international working environment within a large German corporate group. The position provides opportunities for long-term career development and involves a dynamic combination of customer interaction, coordination, and operational tasks.