Cisco Netvoice Administration📣 Job Ad

About the Cisco Netvoice Administration Role

LTM is seeking a professional to administer and support Cisco Webex solutions. This contract position is based in Al Jubail, Eastern Region, and requires 2-5 years of experience. The role focuses on ensuring the effective operation and utilization of Cisco Webex for organizational communication needs.

Core Responsibilities

The primary duties involve the comprehensive management, configuration, and ongoing maintenance of Cisco Webex services, including meetings, messaging, and calling. A key aspect of this role is ensuring high availability, optimal performance, and seamless user access to these communication tools. The administrator will be responsible for designing and implementing Webex solutions that align with business requirements and integrate effectively with the existing communication infrastructure.

System Monitoring and Issue Resolution

This position requires diligent monitoring of system health to proactively identify and address potential issues. The administrator will perform regular maintenance tasks and be tasked with resolving complex technical problems related to connectivity, system performance, and user access. This includes troubleshooting and ensuring the stability of the Webex environment.

Collaboration and Compliance

Collaboration with network and voice teams is essential to maintain a cohesive communication system. The role involves ensuring security compliance within the Webex platform, managing upgrades, patches, and migrations, and coordinating with Cisco or other vendors for support on critical issues. This ensures the platform remains secure and up-to-date.

Knowledge Sharing and Improvement

The administrator will be responsible for creating and maintaining documentation related to Cisco Webex configurations and procedures. Providing training to users and guiding junior team members is also a part of this role. Furthermore, the position involves recommending improvements based on the latest Webex features and industry best practices to enhance the overall user experience and system efficiency.

Experience and Work Type

This is a contract position requiring a candidate with 2 to 5 years of relevant experience in Cisco Webex administration. The role is situated in Al Jubail, within the Eastern Region.