Senior CCNA/CCNP Voice Engineer (DGVox Call Recording & Archiving) SA📣 Job Ad

About the Role

DeepSource is seeking a Senior CCNA/CCNP Voice Engineer specializing in Cisco Unified Communications and DGVox Call Recording & Archiving solutions. This full-time position is based in Riyadh and involves designing, implementing, supporting, and optimizing enterprise voice infrastructure. The role focuses on ensuring reliable call recording, compliance, and system availability within complex environments.

Role Purpose and Scope

The Senior CCNA/CCNP Voice Engineer will be responsible for the full lifecycle management of voice and recording platforms. This includes hands-on deployment, configuration, and troubleshooting to maintain high performance and availability. The position requires close collaboration with cross-functional infrastructure and security teams to deliver integrated solutions and resolve incidents effectively.

Key Responsibilities

• Design, implement, configure, and support Cisco Voice infrastructure.
• Deploy, configure, administer, and troubleshoot DGVox Call Recording and Archiving Software.
• Install and maintain call recording solutions integrated with Cisco Unified Communications environments.
• Configure and support Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IP Phones.
• Perform upgrades, migrations, patch management, and system health checks for voice and recording platforms.
• Monitor system performance and proactively resolve voice quality, recording, and archiving issues.
• Ensure compliance with organizational policies related to call recording retention and security.
• Integrate DGVox with supported telephony platforms and storage solutions.
• Perform backup, recovery, and disaster recovery activities for voice and recording environments.
• Troubleshoot SIP, SCCP, **, and voice gateway issues.
• Configure and maintain Cisco voice gateways, CUBE, and SIP trunks.
• Collaborate with network, security, infrastructure, and application teams during deployments and incident resolution.
• Produce technical documentation, implementation guides, network diagrams, and operational procedures.
• Participate in on-call support and provide Level 2/Level 3 technical support when required.
• Recommend improvements to enhance system performance, scalability, and reliability.

Required Qualifications and Experience

• 0-1 years of experience in a relevant field.
• Extensive experience with Cisco Unified Communications.
• Proven experience with DGVox Call Recording & Archiving solutions.
• Strong troubleshooting capabilities in voice and recording environments.
• Hands-on deployment experience with voice infrastructure and call recording systems.

Technical Expertise

Candidates must possess strong technical proficiency in Cisco Voice infrastructure, including CUCM, Cisco Unity Connection, and Cisco IP Phones. Expertise in voice protocols such as SIP, SCCP, and **, along with experience configuring Cisco voice gateways, CUBE, and SIP trunks, is essential. Familiarity with DGVox integration with various telephony platforms and storage solutions is also required.

Application Process

Interested candidates are invited to submit their applications for this full-time Senior CCNA/CCNP Voice Engineer position in Riyadh. Further details regarding the application submission will be provided upon inquiry.