Field Service Engineer📣 Job Ad

About Alfa Laval

Alfa Laval is a global provider of products in heat transfer, separation, and fluid handling. The company focuses on delivering solutions primarily within the energy, environment, food, and marine industries. Alfa Laval is dedicated to addressing challenges and aims to accelerate success for its customers, people, and the planet through a culture that values curiosity and drives progress.

The Field Service Engineer Role

Alfa Laval's Field Service Operations Department in Al Jubail, Eastern, Saudi Arabia, is seeking a Field Service Engineer. This full-time position is for candidates with 0-1 years of experience. The role involves providing field service support and contributing to the continued growth of operations in a significant industrial market.

Key Responsibilities

• Maintain a safety-first behavioral attitude, adhering to the Stop-Think-Act principle.
• Perform installation, commissioning, inspection, repair activities, audits, fault finding, and maintenance of products such as high-speed separators (HSS), decanters, and plate heat exchangers.
• Troubleshoot Electrical / PLC controls, including EPC controls, 2 touch, basic, and Plus controls, and train customer crews on Alfa Laval equipment.
• Provide on-site technical support, troubleshooting, and maintenance services.
• Execute audits and maintenance activities related to Service Agreements.
• Prepare service reports, documenting every visit and minuting all observations, recommendations, and commitments with the customer.
• Adhere to all company safety (QHSE) policies, quality, and operational procedures.
• Effectively use Alfa Laval system tools, including OneService, Lead app, HSE Near miss app (MEA Aleart), E-Learning portal, Workday, and Sensei IB.
• Generate service business leads by utilizing the FSE Lead app.
• Report Near Miss incidents using the HSE digital platform (MEA Aleart).
• Ensure timely submission of service reports, expense reports, payroll information, and customer-signed timesheet service reports.
• Support Sales functions with technical solutions and participate in technical forums.

Required Qualifications and Skills

• 0-1 years of experience in a relevant field.
• A collaborative team player who builds strong relationships with colleagues and maintains a customer focus.
• Demonstrates open and transparent communication, actively shares knowledge, and possesses a continuous learning mindset.
• Organized, self-motivated, and results-oriented, with the ability to plan and execute tasks efficiently.
• Flexible and willing to undertake long-term national and international assignments, as well as work overtime when required.
• Self-reliant, resilient, and capable of performing effectively under pressure, including responding to assignments with short notice.
• Adaptable, independent, and robust, with the ability to thrive in a fast-paced environment involving extensive travel and close collaboration with a dynamic regional team.
• Excellent verbal and written communication skills in English.
• Proficiency in Microsoft Office applications.
• Holds a valid driving license; preference will be given to candidates holding a Saudi Arabian or GCC driving license.

Workplace Details

The Field Service Engineer position is located at the Alfa Laval Office in Al Jubail, Saudi Arabia. This role is suited for professionals who enjoy working in diverse environments, solving technical challenges, and delivering service to customers while contributing to a high-performing team.

Company Culture and Opportunities

Alfa Laval offers an open and friendly environment that supports professional development and value creation for customers. As a company with over 130 years of history globally and three decades in the region, Alfa Laval maintains an innovative yet traditional approach. Employees contribute to the company's purpose of accelerating the success of customers, people, and the planet. The role provides opportunities to build a global network, engage with diverse nationalities, and experience continuous learning. Alfa Laval is an equal opportunity employer and values diversity.