Senior Associate Hospital Delegate Services (Mega AC)📣 Job Ad

About the Role

Bupa Arabia is seeking a Senior Associate - Hospital Delegate Services (Mega AC) to join its team in Al Jubail. This full-time role is central to delivering high-level customer service and professionalism within the healthcare provider network. The Senior Associate will be responsible for ensuring provider compliance, effectively managing complaints, and fostering strong relationships with healthcare providers.

Role Overview

The Senior Associate will play a crucial role in upholding Bupa Arabia's service standards and ensuring a seamless experience for members. This involves maintaining a thorough knowledge of Bupa Arabia's network, products, and services to provide accurate information and resolve customer issues efficiently and confidently.

Customer Service and Provider Compliance

Key responsibilities include:

• Adhering to established customer service procedures and departmental standards.
• Maintaining comprehensive knowledge of Bupa Arabia's departments, hospital network, products, and services to address customer and provider queries accurately.
• Ensuring healthcare providers consistently comply with agreed-upon service standards for Bupa Arabia members.
• Verifying that hospitals utilize swipe card, fingerprint machines, the company website, and other technical services linked to Bupa Arabia.

Complaints Management and Relationship Building

The role also focuses on effective issue resolution and fostering strong partnerships:

• Resolving customer complaints efficiently without requiring escalation.
• Ensuring proper follow-up on recovery plans for resolved issues.
• Documenting complaints in the tracer system to facilitate preventive actions.
• Establishing excellent relationships with insurance directors at provider facilities.
• Conducting regular visits to front-line staff at points of service to gather feedback and address concerns.
• Coordinating with provider relations to implement recognition mechanisms for providers.
• Strengthening the perception of providers among customers to enhance the partnership framework.

Team Collaboration and Professional Standards

Beyond external interactions, the Senior Associate contributes to internal team dynamics and maintains professional standards:

• Working collaboratively within a team and independently to achieve departmental and individual objectives.
• Actively promoting a positive team environment.
• Ensuring the office, customer areas, and personal presentation uphold the highest standards of cleanliness, order, and professionalism.

About Bupa Arabia

This role offers an opportunity to contribute to Bupa Arabia's commitment to service excellence and strong provider relationships in the healthcare sector. The Senior Associate will be integral to maintaining high standards of service delivery and customer satisfaction.