Customer Service Representative

Join the Kempinski Hotel team as a Spa Receptionist!
As a key member of our Spa team, you will support all reception and public area duties while preparing for future leadership or operational roles within the Spa. Your professionalism and attention to detail ensure that all guest inquiries are answered, reservations are accurately recorded, and payment procedures are completed.

Key Responsibilities:

• Oversee reception including food and beverage offerings, retail, maintenance, and housekeeping.
• Respond to guests’ bookings and queries in a professional manner.
• Promote and up-sell spa services and retail.
• Abide by the spa’s Standard Operating Procedures (SOPs), Policies & Forms Manuals.
• Maintain knowledge of Kempinski The Spa treatments, services, and products.
• Record reservations and manage the appointment schedule.
• Conduct confirmation calls and check guests in and out, following payment and cash handling procedures.
• Update and manage client profiles.
• Prepare daily reports as per SOP.
• Actively promote the resort's other activities.
• Handle and rectify guest queries or small complaints confidently.
• Maintain complete discretion and confidentiality in all communications with guests.
• Manage accidents and guest incidents swiftly and professionally.
• Ensure a clean and neat working environment, maintaining supplies when an attendant is not available.
• Be flexible to take on additional responsibilities as needed based on the hotel's requirements.

Join Centro Hotels by Rotana as a Marketing Executive!
We are currently seeking passionate and dynamic guest-focused marketing and communication professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Key Responsibilities:

• Assist the Marketing & Communication Team in organizing events and securing sponsorships to cover all expenses while generating revenue for the hotel.
• Maintain an effective filing and administrative system for all sponsorship and event-related matters.
• Identify and create a database of potential sponsors tailored to each event.
• Negotiate with potential sponsors and finalize favorable arrangements.
• Socialize and network with sponsors and clients.
• Prepare all correspondence related to sponsorship proposals and negotiations.
• Collaborate with hotel departments to ensure sponsor branding aligns with contractual agreements.
• Build and maintain relationships with local, national, and international media to maximize event coverage.
• Host media, strategic partners, and top clients at hotel events.
• Assist in producing promotional materials and gather supporting data.
• Document internal functions and events through photography.

Education, Qualifications & Experience:
You should be a graduate in advertising, marketing, or communication, preferably with experience in a related field. Computer literacy and effective verbal and written communication skills in English and preferably Arabic are essential.

Desired Skills:

• Understanding Hotel Operations
• Effective Communication
• Business Planning
• Supervising People
• Teamwork
• Adaptability
• Customer Focus
• Results Orientation