Customer Support Specialist

About Foodics

Foodics is a restaurant management ecosystem and payment technology provider, founded in 2014. Headquartered in Riyadh, the company operates offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, serving customers and partners in over 35 countries worldwide. Foodics has processed over 6 billion orders and has secured three rounds of funding, with the latest raising $170 million.

The Role

Foodics is seeking a Customer Support Specialist to join the team in Al Khobar. This full-time role involves handling client inquiries and requests related to Foodics products and managing incoming communication channels. The primary objective is to provide optimal service as the first line of support for customers.

Responsibilities

• Address and provide accurate responses to client inquiries received through the center of excellence.
• Escalate issues to relevant internal Foodics teams and follow up until resolution.
• Document communication logs accurately within CRM and ticketing systems.
• Provide training to clients on Foodics products using various virtual channels.
• Report daily events to team leaders and highlight areas requiring additional attention.

Qualifications and Requirements

• 0-1 years of experience in a relevant field.
• Ability to work autonomously and manage customer cases through to resolution.
• Strong communication and problem-solving skills.
• Comfortable performing routine tasks while maintaining quality standards.

Work Environment and Benefits

This full-time position is based in Al Khobar. Foodics offers competitive compensation packages, including bonuses and potential for shares. The company prioritizes personal development through regular training and an annual learning stipend. The team comprises over 30 nationalities working across 14 countries, providing opportunities for professional growth in a dynamic industry.

Application Process

Candidates interested in this Customer Support Specialist role are encouraged to apply.