Director of Rooms📣 Job Ad

About the Director of Rooms Role

Kempinski Hotels is seeking a Director of Rooms for its Al Khobar location. This full-time position requires a minimum of 10 years of experience and is responsible for overseeing the operational efficiency and quality standards of the Rooms Division departments.

Operational Oversight and Strategic Contribution

The Director of Rooms is accountable for the smooth and efficient operation of all departments within the Rooms Division, including Front Office, Housekeeping, Laundry, Spa, and Recreation. This role ensures adherence to both brand and hotel-specific standards. Key responsibilities include participating in the hotel's strategic planning, preparing and monitoring budgets, and holding profit and loss responsibility. Collaboration with Revenue Management and Sales is essential to maximize room occupancy, rates, and overall profits, optimizing revenue through sales-promoting activities and achieving the best possible Revenue Penetration Market Share.

Team Management and Productivity

This position involves comprehensive management of departmental operations, including delegation and follow-up on all tasks. The Director of Rooms will control duty rosters for sub-departments to ensure quality and maximum personnel cost efficiency, while also overseeing all labor cost controls within budget limits and occupancy variances to maximize productivity. The role includes conducting interviews with potential candidates and creating career development plans for employees identified in the Talent Pool or as High Potentials.

Process Optimization and Quality Assurance

A critical aspect of this role is the continuous re-evaluation of work flows to improve and optimize organizational efficiency. The Director of Rooms is responsible for implementing and evaluating procedures and policies, ensuring clear communication with all other department heads, and regularly organizing departmental meetings. Management strategy and targets must be communicated to department heads and line staff, ensuring their implementation. The role also requires ensuring and communicating up-to-date procedures for all safety-relevant measures with the Fire & Safety team.

Guest Experience and Standards Maintenance

Maintaining high standards of quality and cleanliness is paramount. This involves conducting daily walk-throughs to ensure quality standards and cleanliness in both front and back-of-house areas, and checking the technical situation of departments within the Rooms Division. The Director of Rooms is expected to maintain a high visibility with guests and employees and is responsible for achieving an 85% score during LQA inspections. Undertaking pre-opening tasks and responsibilities is also part of the role where applicable.

Additional Responsibilities

Additional responsibilities and tasks may be added at any time according to the needs of the business and the hotel.