Director of Rooms📣 Job Ad

About The Red Palace and the Role

The Red Palace, a historic landmark in Riyadh originally built in 1943, has been reimagined as an ultra-luxury boutique hotel. It blends timeless elegance with contemporary sophistication, offering an exclusive glimpse into the Kingdom’s storied past through meticulously restored architecture, curated cultural experiences, and unparalleled service. As a full-time Director of Rooms for Boutique Group, based in Riyadh, you will report to the Managing Director and be responsible for overseeing all aspects of the guest experience within the rooms division of The Red Palace.

Core Responsibilities

This position plays a critical part in ensuring the highest standards of service, guest satisfaction, and operational efficiency within the rooms division. Key responsibilities include:

• Ensuring the delivery of exceptional guest experiences by maintaining high service standards and attention to detail.
• Developing and implementing strategies to consistently exceed guest expectations and enhance guest satisfaction.
• Monitoring guest feedback and implementing necessary measures to address any issues or concerns promptly.
• Overseeing the day-to-day operations of the Front of House and Housekeeping departments.
• Developing and implementing operational policies and procedures to optimize efficiency and productivity.
• Monitoring and analyzing key performance indicators (KPIs) related to rooms division operations and implementing strategies to improve performance.
• Collaborating with the Managing Director and Revenue Management team to develop and implement strategies to maximize room revenue and occupancy.
• Analyzing financial reports related to the rooms division, identifying variances, and implementing corrective actions as necessary.
• Implementing cost control measures without compromising guest satisfaction or service quality.
• Ensuring compliance with all applicable regulations and standards related to the rooms division, including health, safety, and security.
• Maintaining a safe and secure environment for guests and staff by implementing appropriate security measures and emergency response protocols.

Leadership and Team Management

The Director of Rooms provides leadership and guidance to the team, fostering a positive and productive work environment. Key responsibilities include:

• Recruiting, training, and supervising department heads and other staff members within the rooms division.
• Conducting regular performance evaluations, providing feedback, and implementing necessary training and development initiatives.
• Fostering a culture of teamwork, excellence, and continuous improvement within the rooms division.

Strategic Contribution and Professional Attributes

This role requires a proactive approach to service improvement and strategic thinking, alongside strong personal and professional attributes:

• Contributing to finding new ways to improve service and the experience for direct report managers and colleagues.
• Demonstrating quick thinking, effective argument formulation, and the ability to focus on different tasks simultaneously.
• Anticipating future trends and opportunities, and translating organizational strategy into appropriate local strategy.
• Utilizing sound problem-solving skills by identifying relevant information and interpreting and evaluating it objectively.
• Approaching tasks with courage and self-confidence, and delegating effectively by trusting and showing confidence in others.
• Maintaining professionalism and constructive behavior in extraordinary situations, alongside good self- and time management.

Service Philosophy and Brand Representation

The Director of Rooms is integral to embodying the hotel's brand and delivering its unique service promise:

• Understanding the importance of individuality and taking pride in anticipating guest needs through warm, genuine, and intuitive service.
• Demonstrating impeccable grooming, charm, and grace, while being thoughtful and welcoming.
• Understanding what is required to offer “emotional luxury” and to provide service that is elegant and discreet.
• Creating the guest experience through their senses across all public touch points, ensuring quality is never compromised.
• Being generous in spirit with guests and colleagues alike.
• Establishing the hotel's reputation for quality service in the local community through hosting local events and PR activities.

Required Skills and Qualifications

Candidates for this position should possess:

• Exceptional organizational skills.
• Strong leadership abilities.
• A passion for delivering a personalized and memorable guest experience.