Front Office agent📣 Job Ad

About Mövenpick Hotels & Resorts

Mövenpick Hotels & Resorts is a member of the Accor network, a global hospitality group encompassing over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. This full-time position is located in Al Khobar, Eastern Province, Saudi Arabia. The organization is committed to responsible hospitality, aiming to create positive and memorable impacts for guests, colleagues, and the planet.

Role Overview

As a Front Office Agent, you serve as the initial point of contact and contribute significantly to the lasting impression guests have of the hotel. This role brings the brand to life through intuitive service, genuine warmth, and meticulous attention to detail. Acting as a key liaison between guests and the resort, you ensure every interaction is seamless, personalized, and delivered with precision, from check-in to departure. The agent anticipates needs, resolves requests, and fosters a sense of belonging that enhances each guest's stay.

Key Responsibilities

• Warmly welcome all guests with genuine enthusiasm and a personalized approach.
• Build strong guest relationships through recognition, personalization, and preference tracking.
• Conduct efficient check-ins and check-outs, ensuring all required guest information is accurately recorded and profiles are updated.
• Escort guests to their rooms when necessary, particularly VIPs, ensuring a smooth and informative transition.
• Process payments, handle deposits, issue keys, and explain room and hotel features.
• Scan passports and IDs as per Saudi regulatory compliance and ensure CID reporting accuracy.
• Recognize repeat and VIP guests, anticipate their needs, and tailor interactions accordingly.
• Provide accurate information about the hotel’s facilities, outlets, and local area happenings.
• Proactively manage guest requests and resolve issues or complaints efficiently, ensuring feedback is logged and followed up.
• Handle special requests before, during, and after stays, ensuring guests feel cared for.
• Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&B, Reservations) to fulfill guest needs.
• Maintain detailed shift handovers, ensuring seamless team transitions and continuity of guest service.
• Attend daily briefings and remain informed on occupancy, arrivals, departures, events, and internal updates.
• Operate the Property Management System confidently for all Front Office functions.
• Manage the Reception email inbox professionally and timely.
• Perform regular checks on registration cards, guest buckets, and ensure compliance with Data Quality Standards.
• Monitor float accuracy, process currency exchanges, paid outs, and follow cash handling procedures.
• Close cashier audits at shift end, ensuring alignment of balances and documentation.
• Identify upselling opportunities across rooms, suites, F&B outlets, and spa, supporting revenue targets.
• Enroll guests into loyalty programs such as ALL ACCOR, aiming to meet or exceed set conversion goals.
• Uphold the privacy and confidentiality of all guest information.
• Comply with the hotel’s credit policy and all SOPs related to cashiering and guest services.
• Adhere to all Health, Safety & Hygiene procedures, and be familiar with fire and emergency protocols.

Qualifications and Experience

Candidates for the Front Office Agent position are required to have 0-1 years of experience in a relevant field. The role demands strong communication and interpersonal skills, a proactive approach to guest service, and the ability to manage tasks efficiently in a dynamic environment. A commitment to upholding service excellence and operational standards is essential.

Operational Standards and Compliance

This role requires strict adherence to hotel policies, regulatory compliance, and operational procedures. Responsibilities include accurate data management, secure handling of financial transactions, and maintaining guest confidentiality. The Front Office Agent must also ensure compliance with health, safety, and hygiene protocols, and be prepared for emergency procedures.

Professional Development

Mövenpick Hotels & Resorts, as part of the Accor network, offers various opportunities for professional development and career advancement. The organization supports its team members in their growth, recognizing their contributions to creating positive and memorable experiences within the hospitality sector.