Officer Airlines Ticketing📣 Job Ad

About Almosafer

Almosafer is recognized as Saudi Arabia’s leading travel company, actively shaping the future of the travel industry. The company serves millions across various segments of the travel and tourism ecosystem, with its name meaning "the traveler." Almosafer's diverse platforms and services are designed to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region. The organization's vision is to be the undisputed leader in travel services, fostering connections and setting new benchmarks for excellence within the Kingdom and beyond. The team integrates deep cultural understanding with forward-thinking innovation to establish new standards for travel in the region.

The Role: Officer - Airlines Ticketing

Almosafer is seeking an Officer - Airlines Ticketing to join its team in Al Khobar. This full-time position involves providing efficient reservation and ticketing services to travel agents, corporate customers, and passengers. The Officer is responsible for ensuring all transactions are processed accurately and in compliance with respective Airlines and company policies, while delivering professional customer service.

Key Responsibilities

• Handle flight reservations, ticket issuance, reissuance, exchanges, refunds, and cancellations in accordance with Airlines policies.
• Process reservations and ticketing transactions using Airline Reservation Systems.
• Provide accurate fare quotations, itinerary planning, and information on fare rules, baggage policies, and travel requirements.
• Assist travel agents, corporate clients, and passengers with reservation and ticketing enquiries.
• Manage booking queues and ensure timely follow-up on pending reservations and ticketing requests.
• Handle schedule changes, flight disruptions, involuntary rerouting, and passenger re-accommodation.
• Ensure compliance with airline procedures and internal operating standards.
• Coordinate with Sales, Airport Operations, Customer Service, and the Airlines Regional Office to ensure seamless service delivery.
• Maintain accurate reservation and ticketing records and prepare operational reports as required.
• Support promotional campaigns, special fares, group bookings, and corporate travel requirements.
• Resolve ticketing-related issues professionally while maintaining high customer satisfaction.
• Keep updated on airline schedules, fare products, travel regulations, and service enhancements.
• Properly report ticket sales into the Almosafer Auditing and reporting System.
• Work under the directives of the GSA department of Almosafer and further to the Principal Airlines assigned.

Required Experience

Candidates for this role should possess 2-5 years of experience in a relevant field, demonstrating proficiency in airline ticketing and reservation processes.

Work Environment and Culture

At Almosafer, teams operate with purpose, clarity, and a shared commitment to established practices. The workplace values accountability, trust, and collaboration, providing a structure and space for employees to contribute meaningfully. The company supports ongoing learning and development, and fosters a community built on trust, curiosity, and shared momentum. Employees are recognized for their achievements, both significant and minor.

Application Process

Interested candidates are invited to apply for this full-time position in Al Khobar.