Sales & Customer Relations Supervisor

About the Role

Future Fun Trading Company is seeking a Sales & Customer Relations Supervisor to join their team in Al Khobar, Eastern, Saudi Arabia. This full-time role focuses on enhancing customer satisfaction, managing B2B relationships, and leading customer relations initiatives to support business growth.

Key Responsibilities

• Develop and implement CRM strategies to improve customer satisfaction, loyalty, and retention.
• Manage and strengthen B2B corporate relationships, key accounts, and long-term business partnerships.
• Monitor customer feedback, analyze customer behavior, and identify opportunities to enhance the customer experience.
• Establish and track KPIs to measure CRM performance, customer satisfaction, and service quality.
• Oversee customer inquiries, complaints, and escalations, ensuring timely and effective resolution.
• Identify opportunities to improve CRM processes through digital tools, automation, and workflow optimization.
• Lead VIP customer relationship programs and develop personalized engagement initiatives.
• Collaborate with Sales, Marketing, and Operations teams to ensure a seamless customer journey.
• Prepare and analyze CRM performance reports and provide actionable recommendations to management.
• Support customer retention, business growth, and revenue generation through effective relationship management.
• Lead and guide the customer relations team to ensure high service standards and operational efficiency.
• Align CRM initiatives with the company's overall business objectives and customer experience strategy.

Required Qualifications

• Proven experience of 5-10 years in CRM, customer relationship management, or customer experience.
• Strong experience in B2B account management and corporate client relations.
• Experience in CRM systems, customer data analysis, and performance reporting.

Required Skills

• Excellent communication, negotiation, and problem-solving skills.
• Strong leadership skills and the ability to collaborate across departments.
• Ability to develop strategies that improve customer satisfaction, retention, and business performance.

Work Environment

This is a full-time position based in Al Khobar, Saudi Arabia, focusing on direct engagement with customers and internal teams to drive customer relations success.

Application Process

Candidates meeting the qualifications are encouraged to apply for this role to contribute to the company's customer relationship management efforts.