Company ‎Branch Manager📣 Job Ad

Join Hyatt Place Al Ula as a Purchasing Manager!
We are seeking an experienced Purchasing Manager to lead the opening of Hyatt Place Al Ula, a landmark in Hyatt’s regional expansion. The hotel features 214 guestrooms along with various amenities including food and beverage outlets, meeting space, a swimming pool, and a fitness center catering to both leisure and business travelers.

Your Role:
As the Purchasing Manager, you will be crucial in ensuring the smooth operations of the hotel through efficient, cost-effective procurement aligned with Hyatt standards. Your responsibilities include:

• Managing all purchasing activities, from sourcing to receiving goods.
• Ensuring compliance with Hyatt’s purchasing policies and sustainability practices.
• Negotiating with vendors for the best pricing and quality while nurturing supplier partnerships.
• Maintaining accurate purchasing records, invoices, and inventory.
• Collaborating with department heads to forecast purchasing needs.
• Supervising and training team members on inventory management.
• Conducting audits for stock rotation and waste minimization.
• Monitoring market trends for cost-saving opportunities.

Qualifications:

• 3–5 years of experience in purchasing, supply chain, or procurement, ideally in hospitality.
• Strong negotiation and analytical skills.
• Proficiency in purchasing software systems.
• Demonstrated budget management and vendor relationship skills.
• Excellent communication abilities.
• Bachelor’s degree in Business or Supply Chain Management preferred.

Benefits:
We offer long-term career growth opportunities, 12 complimentary nights per year in other Hyatt properties, and a caring team culture. Apply now to explore the significance of your contributions at Hyatt!

Join Emdad By Elm as a Call Center Operations Manager!

As a Call Center Operations Manager, you will be a strategic leader responsible for overseeing daily operations to ensure high-quality customer service and meeting operational objectives. Your key responsibilities will include:

• Leading and managing daily operations of the call center to achieve set operational goals.
• Developing and implementing daily, weekly, and monthly operational plans for smooth workflow.
• Monitoring and evaluating key performance indicators (KPIs) to make informed decisions.
• Supervising different teams (supervisors, customer service representatives, technical support) and allocating tasks according to workload.
• Ensuring adherence to quality policies and standard operating procedures (SOPs).
• Analyzing performance reports and providing recommendations to senior management for overall performance improvement.
• Leading continuous improvement initiatives to enhance the effectiveness of systems and technologies used in the call center.
• Coordinating with other departments to support the call center's needs effectively.
• Handling critical cases and major customer complaints professionally to ensure customer satisfaction.

Requirements:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• A minimum of 5 years of experience in managing call centers or customer service, with at least 2 years in a leadership position.
• Advanced knowledge of call center systems such as CRM, ACD, IVR.
• Strong analytical skills to interpret data and utilize performance reports.
• Proficiency in English (both spoken and written).
• Excellent leadership and team management skills.
• Exceptional verbal and written communication skills.
• Ability to make quick decisions and solve problems effectively.
• Customer service focus and dedication to achieving customer satisfaction.