Stewarding Team Leader📣 Job Ad

About the Reservation Host Role

Hyatt Place Al Ula is seeking a detail-oriented and guest-focused Reservation Host to support the opening of this new property. This role is essential for ensuring a seamless guest experience from the initial point of contact, managing all room reservations efficiently and accurately. The Hyatt Place Al Ula will feature 215 guestrooms, two food and beverage outlets, meeting space, a swimming pool, and a fitness center, catering to both leisure and business travelers.

Key Responsibilities

• Handle incoming reservation requests via phone, email, and other booking channels in a professional and courteous manner.
• Enter, update, and maintain accurate reservation records within the hotel's reservation system.
• Provide comprehensive information to guests regarding room types, rates, packages, and hotel facilities.
• Confirm reservations and clearly communicate all booking details to guests.
• Coordinate effectively with the Front Office and Revenue Management teams to ensure accurate room availability and allocation.
• Manage reservation amendments, cancellations, and special guest requests with efficiency and attention to detail.
• Ensure guest preferences and specific details are properly recorded in the reservation system for personalized service.
• Identify opportunities to upsell room categories and hotel services to enhance the guest experience and revenue.
• Monitor reservation inquiries and ensure timely and appropriate responses.

Qualifications and Requirements

• Previous experience in reservations, front office operations, or customer service, preferably within the hotel industry.
• A good understanding of reservation systems and general hotel operations.
• Strong communication and customer service skills are essential for interacting with guests and colleagues.
• Excellent attention to detail and a high degree of accuracy in data entry and record-keeping.
• The ability to multitask effectively and manage a high volume of requests during peak periods.
• Good organizational and time management abilities to prioritize tasks and meet deadlines.
• Excellent English communication skills, both written and verbal.

Required Skills

• Proficiency in using Reservation Systems.
• Exceptional Customer Service abilities.
• Strong Communication skills.
• Accurate Data Entry capabilities.
• Effective Upselling techniques.
• Solid Organizational Skills.
• Efficient Time Management.

Work Environment and Experience

This is a full-time position based in Al Ula, Saudi Arabia. The role requires 0-1 year of experience.

About the Role

Hyatt Place Al Ula is seeking a detail-oriented Receiving Clerk to support the hotel's operations. This role is essential for ensuring the smooth functioning of the hotel, which will feature 215 guestrooms, two food and beverage outlets, meeting space, a swimming pool, and a fitness center, serving both leisure and business travelers. The position is full-time and based in Al Ula, Saudi Arabia.

Role Overview

As the Receiving Clerk, you will be responsible for the accurate and efficient reception, inspection, and documentation of all incoming goods and supplies. Your role will ensure that all deliveries meet the required standards of quality and quantity, and that they comply with the hotel's purchasing and inventory procedures. This contributes directly to operational readiness and ongoing inventory accuracy, particularly during the hotel's pre-opening phase.

Key Responsibilities

• Receive and meticulously inspect all incoming deliveries, verifying that quantities and specifications precisely match purchase orders and accompanying delivery documents.
• Thoroughly assess the quality and condition of all received goods, promptly reporting any discrepancies, damages, or shortfalls to the relevant departments.
• Prepare and diligently maintain accurate receiving records, including all necessary supporting documentation for audit and reference purposes.
• Effectively coordinate with suppliers, the Purchasing department, and the Store teams to manage deliveries, resolve discrepancies, and ensure timely receipt of goods.
• Ensure all received items are correctly labeled and efficiently transferred to their designated storage areas to maintain organization and accessibility.
• Maintain the receiving areas in a clean, organized, and safe condition, adhering to all hotel cleanliness and safety standards.
• Assist in monitoring delivery schedules and actively track the status of outstanding orders to prevent delays.
• Ensure strict compliance with all hotel receiving procedures, inventory control measures, and operational policies.
• Support overall inventory accuracy through meticulous documentation and timely reporting practices.
• Play a key role in supporting pre-opening receiving operations and ensuring inventory readiness for the hotel's launch.

Qualifications and Requirements

• Previous experience in receiving, storekeeping, inventory control, or warehouse operations is required.
• Preference will be given to candidates with experience within the hotel industry.
• A good understanding of standard receiving procedures and inventory management practices is essential.
• Demonstrated ability to verify documents accurately and maintain comprehensive records.
• A strong aptitude for meticulous attention to detail and excellent organizational skills.
• A basic understanding of purchasing and supply chain processes is beneficial.
• The ability to work effectively and efficiently in a fast-paced environment.
• Good communication and interpersonal skills are necessary for effective collaboration.
• Excellent English communication skills, both written and verbal.

Required Skills

• Receiving Procedures
• Inventory Management
• Attention to Detail
• Organizational Skills
• Purchasing Processes
• Supply Chain Processes
• Communication Skills
• Interpersonal Skills

About the Role

Hyatt Place Al Ula is opening and seeking a friendly and professional Hostess to join its team. As a new establishment, Hyatt Place Al Ula will feature 215 guestrooms, two food and beverage outlets, meeting space, a swimming pool, and a fitness center, serving both leisure and business travelers. The Hostess will be instrumental in creating a welcoming first impression for guests, managing the dining room's flow, and ensuring a smooth and enjoyable dining experience from arrival to departure.

Key Responsibilities

• Welcome guests in a friendly and professional manner and escort them to their designated tables.
• Efficiently manage reservations, waiting lists, and table assignments to ensure smooth restaurant operations.
• Maintain an accurate and up-to-date overview of table availability and dining room occupancy.
• Coordinate effectively with restaurant colleagues to optimize guest flow and seating arrangements.
• Respond promptly and courteously to guest inquiries, providing detailed information about restaurant offerings and services.
• Handle guest requests and accommodate special seating requirements whenever possible.
• Maintain the cleanliness and organization of the reception and waiting areas to ensure a pleasant environment.
• Assist in monitoring guest satisfaction and communicate feedback to the restaurant team.
• Ensure strict compliance with established service standards, grooming requirements, and operational procedures.
• Support pre-opening restaurant preparations and contribute to ensuring operational readiness for a successful launch.

Qualifications and Requirements

• Previous experience in a hostess, guest service, restaurant, or hospitality role is preferred.
• A strong customer service orientation and a genuine passion for hospitality are essential.
• Maintain a professional appearance and a consistently positive attitude.
• Possess excellent organizational and multitasking skills to manage various demands simultaneously.
• Demonstrate the ability to remain calm and courteous, even during busy service periods.
• Exhibit strong communication and interpersonal skills for effective guest and team interaction.
• Show a keen attention to detail and a commitment to delivering service excellence.
• Possess excellent English communication skills, both written and verbal.

Required Skills

• Customer Service
• Communication
• Interpersonal Skills
• Organizational Skills
• Multitasking
• Attention to Detail

Work Environment and Details

This is a full-time position for a Hostess at Hyatt Place in Al Ula, Saudi Arabia. The role requires 0-1 year of experience. The company is Hyatt Place.